On September 30, I purchased a multi-studded belt from the Stradivarius seller on Trendyol for $24. However, the wrong size was delivered, so I sent it back on October 4 for a return. The return process was supposed to be completed within 2 business days, but when I received no update, I contacted the Trendyol assistant. This time, I was told that the product had been sent for analysis and that the process could take up to 24 business days for a repair, exchange, or refund.
This makes no sense, as the item doesn’t require any repair — it was simply sent in the wrong size, and I returned it the day after receiving it. Despite having the right to an unconditional return within 14 days, my refund is being unnecessarily delayed, and customer service hasn’t provided a clear answer. I’ve also not been informed of any issue with the product.
My order number is #10554582325. I request that my return be processed immediately and that my payment be refunded without further delay.
I ordered a product from Trendyol, but the wrong item was sent, and the seller is refusing the return without communicating. When I tried to get support from Trendyol, my account was suspended, leaving me with no way to resolve the issue. Despite notifying Trendyol about receiving the incorrect item...
I want to express my frustration with Trendyol's decision to deny my request for a refund on a pair of shoes I purchased. I mistakenly ordered the incorrect size and promptly canceled the order within one minute of placing it. The website assured me that my money wouldn't be charged, but when I reac...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...
I purchased a product for my dog from E-Patim using the Trendyol platform. Despite purchasing one size larger than the recommended size based on the weight-size chart in the product descriptions, the item was still too small, so I requested a return. I received the product on July 26, 2024, at 14:00...
Comments