I made an online purchase from Stradivarius with order number 5026*48. I canceled the order six days ago, but I still haven’t received my refund. When I contacted customer service, I was told that I would need to wait 14 days for the refund to be processed.
I paid with a bank card, and I find it unacceptable that my money still hasn’t been refunded so long after the cancellation. This delay has caused unnecessary inconvenience. I request that the refund be issued to my account immediately without any further delay.
The transaction took place in Istanbul.
I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...
On October 2, I placed an online order from Stradivarius’s website worth approximately $220 (Order No: 502653008). The order was supposed to be delivered to my address in Istanbul, but it never arrived, even though the promised delivery date has long passed. There has been no communication or updat...
On September 26, 2025, I purchased a leather trench coat from Stradivarius’s online store but canceled the order on the same day. My order number is 5034*43, and I paid a total of $94 via credit card. However, even after all this time, the refund still hasn’t been credited back to my card. I’ve tri...
I recently made a purchase from Stradivarius worth over 13,000 TL but they sent me the incorrect item. When I reported the issue, I was directed to a store to complete the return. At the store, they accepted the incorrect item and explained the situation to customer service, assuring me that there w...
I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either...
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