Stradivarius pending refund

On 22 December I placed an order via the Stradivarius mobile application and paid a total of₺ 6,360. On the same day I cancelled this order through the application, the products were never shipped and nothing was delivered to me. However, despite the cancellation being made on the same day, the amou...

I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...

On June 26, 2025, I purchased 5 items from Stradivarius and was unexpectedly charged an additional 59.95₺ for next-day delivery, despite not selecting this option during checkout. If this charge was applied, I expect the delivery to be completed on time. However, not only was my order not delivered ...

On June 26, 2025, I placed an order on Stradivarius and purchased three items under order number 5030*****69. While two of the products were delivered without issue, the pants I ordered at the same time never arrived. I checked the shipment weight, and it’s clear that the missing item was not includ...

On June 2025, I ordered a skirt from Stradivarius through your online platform. When my order arrived, I was shocked to find that the product was both defective and still had a security alarm attached. This situation is completely unacceptable from a brand of your scale and reputation. I immediatel...

I placed two separate orders from Stradivarius on different dates and both orders were combined and sent in a single shipment. However, when I opened the package, I realized that one of my items was missing. I am extremely disappointed that such an issue occurred despite completing full payment for ...

I ordered a pair of jeans from Stradivarius, but the product arrived defective. I requested a refund, and they claimed to have sent me an email with the details, but I never received it. I’ve been trying to contact customer service for two weeks, but I haven’t been able to reach a representative, an...

I purchased a pair of boots from Stradivarius, but the wrong size was delivered. I returned the item with the return code 3003578445, but it has been two weeks, and I still haven’t received my refund. To make matters worse, I have been trying to contact customer service for the past three days, but...

I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missing, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...

I ordered something from Stradivarius on November 29, 2024, and I’m still waiting for my package to arrive. Stradivarius's mobile site indicates that the order was “delivered,” but I have yet to receive anything. The shipping company, Aras Kargo, asserts that there is no record of such a package in ...

For some time, I was a devoted client of Stradivarius, but lately my experience has caused me to regret every purchase. Nearly two months ago, I returned a pair of boots using all the correct procedures. I first got an email declaring my refund in process. Weeks passed without any indication of the ...

I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either...

Stradivarius Türkiye 50147601424 came to me wrongly ı mean The product I received is not the same as the order I placed.. I talked with Betül Hanım from customer service and stated that my leg is broken and I can't come for the return of the product, the product is either from the address or a refun...

I've been dealing with a hassle from Stradivarius – ordered 11 items online, returned 10, but surprise, surprise, the email I got says they refunded only 9 items. Classic. Been shouting into the void on all platforms, trying to reach a customer rep, but it's like talking to a brick wall. Here are th...

The order I gave on November 24th has still not been delivered to me. There is no such service as Stradivarius customer service. There is no response from any of the communication channels posted there. There is no one we can talk to and tell our troubles to. Artificial intelligence keeps writing th...

I placed an order on November 24, 2023, through the Stradivarius website. Due to high demand, the order was canceled. I attempted to reorder the same item, but I canceled it before the order was processed due to selecting the wrong size. While dealing with the refund process, the product unexpectedl...

My order number 50101015550, which I placed on Friday, July 7th, has not arrived yet, even though it is now July 14th. When I sought support through the online chat on the app, I was only provided with the tracking number and no real assistance was offered. Despite repeatedly reaching out, I haven't...

I'm really bummed out about the service your company gave me. the stuff I got was messed up and I can't even call anyone 'cause there's no customer service number, I mean it's super easy to pay yet when there is an issue that they need to handle, noone in sight! I've been waiting for days for a resp...

I bought a pair of tights about a month ago in the same size that I usually wear. I didn't have time to sample it because the mall was closing. I took the tag off and tried it on because I had no doubt it would be on me when I got home, and it was terribly large. I later left the city and was unable...

I recently made a purchase from Stradivarius worth over 13,000 TL but they sent me the incorrect item. When I reported the issue, I was directed to a store to complete the return. At the store, they accepted the incorrect item and explained the situation to customer service, assuring me that there w...