I placed an order on November 24, 2023, through the Stradivarius website. Due to high demand, the order was canceled. I attempted to reorder the same item, but I canceled it before the order was processed due to selecting the wrong size. While dealing with the refund process, the product unexpectedly arrived today. I chose not to accept the delivery as I intended to return it. I want to create a return request and receive a refund. It's frustrating that a well-known brand like Stradivarius doesn't have proper communication channels or customer support numbers.
I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either...
I ordered something from Stradivarius on November 29, 2024, and I’m still waiting for my package to arrive. Stradivarius's mobile site indicates that the order was “delivered,” but I have yet to receive anything. The shipping company, Aras Kargo, asserts that there is no record of such a package in ...
I placed an order with Stradivarius on November 28, purchasing four items. While three items arrived, one is still missing, and it has now been over a month. I’ve tried reaching customer service multiple times but cannot get through. There’s no one to assist me on WhatsApp, and when I visit the stor...
have been facing a frustrating situation with Stradivarius. I placed an order on June 16th, but they haven't sent my products yet. Despite their claims of handing the shipment over to the courier, the courier refuses to accept it. Now, Stradivarius is insisting that the items I ordered, which are st...
On September 26, 2025, I purchased a leather trench coat from Stradivarius’s online store but canceled the order on the same day. My order number is 5034*43, and I paid a total of $94 via credit card. However, even after all this time, the refund still hasn’t been credited back to my card. I’ve tri...
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