I recently made a purchase from Stradivarius worth over 13,000 TL but they sent me the incorrect item. When I reported the issue, I was directed to a store to complete the return. At the store, they accepted the incorrect item and explained the situation to customer service, assuring me that there would be no issues with the refund. However, after some time, I received an email stating that they were unable to process the refund. After spending such a substantial amount of money, it is unbelievable that they could make a mistake, waste my time with the return process, and then deny my refund. I will file complaints everywhere because this is unacceptable. The number of the order is 5016718743.
I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...
Stradivarius Türkiye 50147601424 came to me wrongly ı mean The product I received is not the same as the order I placed.. I talked with Betül Hanım from customer service and stated that my leg is broken and I can't come for the return of the product, the product is either from the address or a refun...
I made an online purchase from Stradivarius with order number 5026*48. I canceled the order six days ago, but I still haven’t received my refund. When I contacted customer service, I was told that I would need to wait 14 days for the refund to be processed. I paid with a bank card, and I find it un...
I bought something from the Stradivarius store, but they forgot to include the receipt. When I tried to return the item, they asked for the receipt. I contacted customer service and requested the receipt, which they sent to me via Gmail. When I tried to return the item again, they asked for the 16-d...
I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either...
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