Samsung 65Q7F5 QLED Automatic Channel Update and Satellite Signal Problem

As of this morning, the automatic channel update on my Samsung 65Q7F5 QLED TV has stopped working. In addition, the warning “Satellite Cable: No Signal” frequently appears on the screen, and because of this, I cannot use the channels properly.

I checked all the settings to the best of my knowledge, restarted the TV and the satellite connection, and tried everything I could, but the problem still continues.

I tried to contact Samsung customer service to resolve the issue, but the system directed me to the WhatsApp support line. Despite messaging them several times on WhatsApp, I did not receive any response for a long time. Even though my messages were visible on the live chat screen, no one responded, and I could not find anyone to assist me.

It is very frustrating not to receive support when I experience such a problem with a television that we paid a significant amount of money for. I request that Samsung customer service contact me as soon as possible, that the automatic channel update and signal issues on my television be resolved remotely or, if necessary, through technical support as soon as possible, and that the inconvenience I have experienced be taken into consideration.