Samsung Refrigerator Delivered Damaged by Hepsiburada
On 14.07.2026 I purchased a 508 lt Samsung refrigerator through Hepsiburada from the seller Tekobiz. On 12.08.2026 the authorized service came for the installation. During the unpacking, the service staff stated that the packaging was damaged and that there were dents on the front door and side body of the refrigerator, and they prepared a service report and left without completing the installation. After this, I contacted the seller company Tekobiz. They told me that no damage report was issued during delivery by the cargo company and therefore they did not accept any responsibility for the damaged product. As a result, I have a damaged refrigerator at home that I have never used and I am clearly aggrieved. I request that the damaged Samsung refrigerator, which was delivered to me in this condition and recorded by the service, be replaced with a new, undamaged product as soon as possible and that the process be handled without further victimizing me.
