Samsung 24,000 BTU AC Installation Charged Extra

I scheduled an installation appointment with the authorized service center for my Samsung 24,000 BTU air conditioner, which I purchased from Çelik Kardeşler. On August 5, 2026, the service personnel who came to my address requested an additional fee of ₺2,100 from me. I do not accept being charged such a fee for a service that should be provided as part of the standard authorized service installation of a brand-new product, without any prior information and without a transparent and convincing justification. For this reason, I refused to pay the additional fee of ₺2,100. I have been put at a disadvantage in this process, despite choosing Samsung based on my trust in the brand and its professionalism. I request that the necessary investigation be initiated regarding the service team that came to my address, that I be provided with a written explanation as to whether the requested amount of ₺2,100 constitutes an unfair charge, and that my grievance be resolved as soon as possible.