Samsung Wallet Campaign Reward Not Credited After OLED TV Purchase

As part of Samsung’s wallet campaign, I purchased a Samsung OLED 77-inch QE77S90HATXTK television and an LS70H Music Studio Bluetooth Wi‑Fi speaker from a dealer in İzmir on 26.06.2026. At the time of purchase, I was clearly promised that a wallet balance of ₺30,000 would be loaded, and I made this purchase relying directly on that commitment. The products were delivered without any issues, but the promised campaign amount was never credited to my Samsung wallet with the number 27484536043. When I later applied for the ₺30,000 to be loaded, my request was rejected on the grounds that 25 days had passed since the purchase date and that the campaign had ended the previous month. I initially submitted my request via email and then received a negative response by phone, where I was informed that the campaign promise would not be fulfilled. I have also requested a written response confirming this rejection. I do not accept the refusal of this clearly communicated campaign condition, which directly influenced my purchasing decision, based only on a time-limit excuse raised after the sale. I request that Samsung honor its original campaign commitment, load the ₺30,000 wallet balance to my Samsung wallet 27484536043, and define the campaign right to which I am entitled.