Samsung S22 Ultra Network Dropping Bug: Repair & Recovery

I am using a Samsung S22 Ultra device, and since the update I installed in September 2025, I have been experiencing serious network fluctuation problems. Especially after the latest security update in May 2026, the issue has increased significantly. My phone frequently drops to “emergency calls only” almost constantly, especially in buildings, at home and in the metro, and I cannot use it reliably for calls and mobile communication. From my research, I have seen that many S22 Ultra users reported similar problems after this update, and I consider this to be a chronic “hidden defect” emerging after the update. Because I know that this is a hidden defect that occurred after the update and is not related to my usage, I contacted Samsung Turkey General Directorate. However, the Technical Department within the General Directorate verbally stated that they had decided it was “user error” without physically seeing or examining the device and without any concrete technical basis. I emphasized that even the authorized service’s own report did not mention user error, and I asked on what technical data the head office based this decision without seeing the device, and I requested the written document/report for this decision. The customer representative I spoke to on the phone said, “We do not provide such written documents” thereby violating my most basic legal right to obtain information. When I objected to this situation, the representative constantly raised their voice, interrupted me, did not listen to me at all and tried to manipulate the process and wear me down. I am filing a complaint against Samsung Turkey for inventing a fault on paper without seeing the device, making an unlawful decision, avoiding giving a written document for this decision and treating the customer in a rude and manipulative manner on the phone. I request that my grievance be resolved urgently, that my device be repaired free of charge under the scope of hidden defect, or replaced with a flawless equivalent if it cannot be repaired without any problems. If my grievance is not resolved and a clear, lawful written response is not provided, I state that I will apply to the Consumer Arbitration Committee with the request for the call records to be obtained and will pursue my commercial losses through legal channels.