Samsung Jet 75 Gift Not Delivered After TV Purchase – Campaign Complaint
I purchased a Samsung QE55S85FAU television from the Media Markt store in Beylikdüzü Marmara Park in September 2025, specifically because of the promotion that promised a Jet 75 vacuum cleaner as a gift. At the time, the TV’s price was over 20,000 and it was clearly stated in the campaign terms that the vacuum cleaner would be delivered to my address within 60–90 days after registration. I registered for the campaign, and as seen in the attached Samsung confirmation screens, my application was successfully completed with reference number TE02025000531800. Despite this, the gift vacuum was not delivered even after months had passed. I repeatedly contacted Samsung customer service, sending numerous emails and making dozens of calls to the 444 77 11 call center over a period of about seven months. In March, I was informed that the product had been shipped, but no shipment ever arrived. When I called again about two weeks ago, I was told that the shipment would be delivered within two weeks; however, we are now in July 2026 and the product still has not been sent. My trust in the Samsung brand has been seriously damaged by the failure to fulfill a long-standing promise, the lack of transparency during the process, and the inconsistent and stalling information I received in almost every call. I find it unacceptable that such a global brand would treat its customers in Türkiye in this way and undermine its own reputation to this extent. In addition to the failure to deliver the gift vacuum within the promised period, I believe the actual value of the offer has significantly depreciated compared to the original campaign conditions. For this reason, I request that Samsung both immediately resolves the issue regarding the Jet 75 vacuum cleaner and offers fair compensation that reflects the specifications and the real market value of the gift at the time of the original promotion. I ask for my long-standing grievance to be resolved swiftly and in writing so that this process is officially documented.
Progress
In September 2025, I purchased a Samsung QE55S85FAU model television from the Media Markt store in Beylikdüzü Marmara Park. One of the main reasons I chose this product was the Jet 75 upright vacuum cleaner that was promised as a gift under the campaign. At the time of purchase, it was clearly stated that the product would be delivered within 60–90 days.
However, despite it now being July 2026 and roughly a year having passed, the gift product has still not been delivered to me. During this period I sent numerous e‑mails for about seven months, called customer service dozens of times, and had hours‑long conversations. I was told in March that the product had been shipped, but no delivery took place. In subsequent contacts, different dates were given each time, and the process was continuously postponed. Most recently, I was told it would be delivered within two weeks, but that promise was not fulfilled.
It is unacceptable for a globally operating brand like Samsung to fail to honor a campaign commitment for almost a year, to keep the consumer waiting with constantly changing information, and to provide no concrete solution. This experience has completely eroded my trust in the brand.
According to Law No. 6502 on the Protection of Consumers, fulfilling the commitments made under a campaign is a legal obligation. Moreover, due to the roughly one‑year delay, there is a significant difference between the economic value of the gift product at the time of the campaign and its current value. Therefore, merely sending the product today will not remedy my grievance.
I request the immediate delivery of the gift product, appropriate compensation for the loss of value caused by the approximately one‑year delay, and a written explanation of the process that has occurred. Otherwise, I will submit all information and documents to the Consumer Arbitration Board and other legal authorities to exercise my rights.
I was called today and told to wait again. Mr. Hamdi Can, without any shame, without getting bored, laughing and literally mocking customers. He has no information and, surprised that it still hasn't been sent, told me to wait a few more days. Why hasn't the gift product been sent for almost a year? How can you manage such irresponsibility as Samsung Turkey? Despite us having spoken repeatedly. My blood pressure rises the more I talk.
