Samsung Service Didn't Help Me

I applied to the authorized service in Turkey for my Samsung Galaxy Z Flip4 device two days ago only for battery replacement and power cable connection. During the first meeting, I was informed that these procedures would cost approximately 4,000 TL. However, after the phone was sent to the service, although I had no screen problem and my screen was completely intact, I was told that it was mandatory to replace the screen and the case together, and this time I was asked to pay 16,500 TL. While I only requested an operation related to the battery, forcing a mandatory replacement for the intact screen and case and increasing the price this much at once is contrary to both fairness and customer satisfaction. In addition, when I called the Samsung solution center today and tried to explain my situation, the customer representative said “we cannot help” and ended the call, effectively hanging up on me, which made me feel extremely victimized and worthless as a customer. I request from Samsung that a reasonable price close to the initially stated amount be applied only for the işlemler related to the battery as I originally requested, that the compulsory replacement of the intact screen and case be abandoned, and that the disrespectful attitude I experienced on the customer service side be examined and that I receive a necessary and informative response.