Samsung S24 Ultra Camera Stain and Network Issue Not Fixed Under Warranty

I delivered my Samsung S24 Ultra phone to the service via Konya Selçuker Vatan Bilgisayar AVM on 02.08.2026 due to several problems I reported. I recently received an SMS that the device was ready under tracking number 154MS0017985 and went to collect it. When I checked the phone at delivery, I saw that the problems I had specifically mentioned were not resolved. Despite being under warranty and supposedly repaired, there is still a visible stain in the camera and the network problem continues. In other words, instead of fixing the main issues I stated, the service seems to have performed other operations, but left the real faults as they were. When I addressed this situation, I was told that “sorry, this issue escaped our attention”. I do not find it acceptable that such clear and directly reported problems are overlooked and that I have to lose time again for the same defects. I request that my phone be taken back under warranty without any additional cost to me, that the camera stain and network problem be fully and permanently fixed as soon as possible, and that I be informed clearly about what has been done on the device. If repair is not possible, I expect a device replacement or a refund.