I purchased a Renault Captur 1.3 TCe in February 2021 as a new vehicle, and since the first day I bought it, the battery fault light has been coming on. The warning does not stay on constantly but appears from time to time, and despite all my visits to service, the issue has never been resolved perm...
I have been using my new Renault Duster for about a month, and since I started driving it, I have been experiencing serious issues related to the turbo. The vehicle is showing all kinds of turbo-related problems, from loss of power to unusual noises, which has raised serious concerns for me in terms...
On March 13, 2026, I was involved in a traffic accident. That same evening, between 8:00 PM and 10:00 PM, my vehicle—a 2012 Renault Clio 4 0.9 TCe Touch—was towed to Çelik Renault authorized service in Konya and left in front of the service facility. The next morning, on March 14, 2026, around 10:0...
In April 2023, I purchased a brand‑new Renault Megane 1.3 TCe from the Mais Maslak branch in Istanbul. Unfortunately, the problems with the vehicle and the attitude of the service have seriously shaken my trust in both Mais and the Renault brand. About 2–3 months after purchase, the trunk shock abso...
On February 26, 2026, I purchased a brand-new vehicle from Renault authorized dealer Kıyı Otomotiv Pendik / Istanbul. The vehicle I purchased: Renault Clio Esprit Alpine 1.2 TCe EDC 115 Model Year: 2026 I paid the full amount upfront, and the vehicle was officially registered in my name on March ...
I purchased a 2025 model Renault Austral 1.3 Mild Hybrid vehicle from Ankara OYAK Renault MAIS branch on 12.12.2025, paying ₺2,703,719.93. Around 23.12.2025, I coincidentally noticed large white lime-like stains on the inner plastic part of the trunk lid. At that time, I was in Giresun due to my mot...
On December 30, 2025, we purchased a Renault Duster with license plate 48 AZS 162 in the name of F***** S**** U**** through Bodrum Kutay, making the payment there and taking delivery of the vehicle in Muğla. In less than a month and a half, while driving and without any prior issues, the check engi...
I bought a 2018 Renault Megane 4 about two months ago and from the first days of use I have been experiencing a serious problem with the multimedia system. The radio screen turns on and off by itself while driving and during normal use, which distracts me and negatively affects my driving safety and...
I am writing to report a serious component failure and the unsatisfactory response I received from the authorized service regarding my Renault Megane E-Tech (License Plate: 34H**189). On January 8, 2026, at approximately 10:55 PM, while driving on the highway in rainy weather under normal condition...
I purchased a 2022 Renault Captur 1.3 TCe as a used vehicle in September 2022. After using the car for a very short time, I had to leave the country for work, and the vehicle remained parked in a closed garage for approximately two years. After returning to Turkey and starting to use the car again, ...
I purchased my Renault Duster approximately 15 months ago with the information and assurance that an adaptive cruise control software update would be provided in 2025. This promise was one of the important reasons for my preference for this vehicle. Despite this clear verbal commitment, the adaptive...
I am the owner of a 2022 model Renault Clio 5 Joy and I would like to report a problem with the right front headlight. A few days ago, after a rainy day, I noticed that there was condensation inside the right front headlight. The vehicle has never had a frontal accident and the headlight has never b...
I am writing to report the serious issues I have experienced with my Renault Express Van due to ongoing mechanical faults and an unresolved service process that began on December 16, 2024, at Karabük Elif Oto and has still not been properly resolved. My vehicle was first taken to the authorized ser...
I own a 2022 Renault Clio Joy. I previously experienced the same engine mount issue with my 2019 and 2020 Clio models, and when the part was replaced, the noise completely disappeared. I encountered the same problem again with my current 2022 model, and the engine mount was replaced under warranty a...
In my 1998 Renault Megane 1, rainwater directly reaches the fuse box due to a design flaw in the plastic grille and water drainage channel beneath the windshield. This issue has been ongoing since around August 2022 and, especially during rainy weather, has caused oxidation in the fuses, relays, and...
I bought my Clio brand new from the authorized dealer in June 2025. After only 3 months and 5,700 km, I encountered the “check injection” fault. When I called the Renault complaint line, they offered no solution-oriented approach. I have been a Clio user for 5 years, and I experienced the same fault...
About a month ago, my 2020 Renault Megane Joy package vehicle developed cracks simultaneously on both front headlight covers and on the instrument panel glass, without any impact, contact, or external factor. Both headlight covers cracked from the same point and from the inside. My car is always kep...
On 25.08.2025, I delivered my 2017 Renault Clio Icon, which is insured with Ray Sigorta, to Küçükçekmece Gürses Renault, an authorized Renault service center, for bodywork and paint repair. After the right side was completely repainted, I received the car back with new issues: the left front door wo...
On March 12, 2021, we purchased a brand-new 2021 Renault ZOE from Tepretoğulları Renault Dealership in Istanbul, Turkey. On July 9, 2025, at around 00:20 AM, a fire broke out in the battery pack of our vehicle while it was parked in our apartment’s underground garage. As a result of this incident, o...
On July 24, 2025, I purchased a 2025 Renault Megane 4 Icon Package 1.33 TCe vehicle with a special ÖTV (Special Consumption Tax) discount from the Kayseri Gülpar2 Renault dealership, based on my mother’s 97% disability report. I received the vehicle around 4:30 p.m. on the same day. Since I live in ...
Today, July 21, 2025, at 1:00 PM, I had a scheduled service appointment at Demireller Renault Service in Afyonkarahisar for a vehicle registered under my father's name. I dropped off the car and clearly listed the issues I wanted addressed. Although the car is still under warranty (less than 2 years...
"As of today, Renault Headquarters and Ermat Authorized Service jointly resolved this issue, which I believe I was right about, and remedied my grievance free of charge. Just as we point out mistakes, we should also acknowledge correct behavior. I would like to thank Ms. Berfin at the headquarters and Ms. Havva Gül at Ermat Authorized Service for their attention."
I am the owner of a 2021 Renault Megane 1.3 Tce EDC 28,000 km vehicle (first owner). I took my vehicle to Izmir Ermat Authorized Service on 18.06.2025...
After my complaint on May 28, 2025, I received a phone call from a representative at BNP Paribas Cardif, Mr. Er***, who dismissed my legal requests, stating that the warranty period had expired. My request for a written statement was turned down, and I was just informed that the call was being recor...
