Renault Service Returned My Car With New Problems After Repair

On 25.08.2025, I delivered my 2017 Renault Clio Icon, which is insured with Ray Sigorta, to Küçükçekmece Gürses Renault, an authorized Renault service center, for bodywork and paint repair. After the right side was completely repainted, I received the car back with new issues: the left front door would not close, the right rear door would not lock, and there was a trim problem with the left rear door. None of these problems existed when I handed over the vehicle, and the service staff admitted that they occurred while the car was in their possession. However, they claimed the car was out of warranty and worn out, demanding ₺14,000 for repairs. In other words, I gave them a fully functional car and got it back broken. After this, I had to leave the service center and go to an industrial repair shop, which is both tragic and comical for me and shameful for the Renault brand. Having always chosen Renault service for years whenever I had damage, I am left shocked and disappointed by this treatment. When I confronted the service, I was told, “Your car has been used roughly and is out of warranty; it’s just a coincidence it happened here.” At the moment, I am forced to open and close my car with a screwdriver, and I did not pay the ₺14,000 repair fee. My expectation is that this incident reaches Renault headquarters and senior management, that Gürses Renault officials are warned, and that my problem is resolved at another Renault service. As someone who has been driving Renault for 32 years and values the brand, I believe what I experienced does not align with Renault’s corporate values. I demand that my issue be resolved and customer satisfaction be ensured.