Renault Refuses to Service 10-Year-Old Vehicle at Authorized Center

On March 13, 2026, I was involved in a traffic accident. That same evening, between 8:00 PM and 10:00 PM, my vehicle—a 2012 Renault Clio 4 0.9 TCe Touch—was towed to Çelik Renault authorized service in Konya and left in front of the service facility.

The next morning, on March 14, 2026, around 10:00 AM, I went to the service center to get information about the situation and request an inspection of my vehicle. I spoke with a representative named M****, who stated that he was the warranty manager. However, without even inspecting the vehicle or performing any damage assessment, he clearly stated, “We will not service your car because Renault does not supply parts for vehicles older than 10 years.” He refused to even open a case file and dismissed me in a highly negative and unprofessional manner.

This attitude has raised serious concerns for me regarding both customer satisfaction and trust in the Renault brand. It is unacceptable that a widely used and high-selling model like the Renault Clio would not even be inspected at an authorized service center solely due to its age, and that spare parts are allegedly unavailable.

If such a policy truly exists for vehicles over 10 years old, there is a clear contradiction between insurance companies continuing to issue policies for these vehicles and authorized services refusing to service them. As a customer, I feel completely abandoned in this process.

Therefore, I request a formal written explanation regarding Renault’s policy on spare parts supply and authorized service support for vehicles over 10 years old. I also request that an investigation be initiated into the conduct of the Konya Çelik Renault service and the staff member involved, and that a concrete solution be provided to resolve the hardship I have experienced.