Renault Austral 2025 Trunk Water Leak Ignored By Service

I purchased a 2025 model Renault Austral 1.3 Mild Hybrid vehicle from Ankara OYAK Renault MAIS branch on 12.12.2025, paying ₺2,703,719.93. Around 23.12.2025, I coincidentally noticed large white lime-like stains on the inner plastic part of the trunk lid. At that time, I was in Giresun due to my mother’s illness, although my residence is in Konya. After returning to Konya, I took the vehicle to Konya Çelik Renault service. They examined it and told me they would remove the trunk coverings and perform a water test. I agreed and stated that I wanted to watch the procedure, but they said I could not see it. Since the car was only 1 month old and I did not know what exactly they would do, I took the car back. Then I called Renault Diyalog to file a complaint. Renault Diyalog contacted the service and afterwards Konya Çelik Renault called me and asked me to bring the car again for re-inspection. On 05.01.2026 I went to the service. On the same day, the exhaust of the brand-new vehicle was also replaced. They told me to leave and that they would inform me. In the late afternoon they called and said I could pick up my car. When I went, I asked what the exact problem was and what they were going to do. They told me that during the checks they detected that the trunk was taking in water and that they would ask the factory what procedure should be applied. Despite the fault record opened on 05.01.2026, Konya Çelik Renault service called me on 06.03.2026, that is, 61 days later, and said that no action would be taken on my vehicle, and that this instruction came from the central office. A vehicle whose trunk takes in water is being ignored and I am left victimized, even though my car is almost brand new and in use with this problem since 23.12.2025. I am requesting that my grievance be remedied by Ankara Renault MAIS. I demand that the water ingress problem in the trunk be permanently repaired and that the parts which cause lime-like stains when the trunk takes in water be replaced with new ones free of charge. I expect Renault to stand behind the vehicle it sold and to resolve this manufacturing-related problem without any cost to me. My vehicle plate is 42 BES 8**.