Today, July 21, 2025, at 1:00 PM, I had a scheduled service appointment at Demireller Renault Service in Afyonkarahisar for a vehicle registered under my father's name. I dropped off the car and clearly listed the issues I wanted addressed. Although the car is still under warranty (less than 2 years old), they refused to replace the torn driver-side floor mat, claiming it was not covered under warranty.
I explained that just four days ago, my relatives had their deformed floor mats replaced free of charge at the Çorum Renault dealership, which simply marked the issue in the system. The service staff then asked me for an invoice to prove it—saying if I could provide that, they would offer the same free service. Otherwise, they would not honor it.
I finally received my car at 5:50 PM, after a full 6-hour wait. What’s worse, customers who came after me got their cars back before I did. When I picked up my vehicle, the exterior was washed but the interior hadn’t even been wiped down—it was handed back exactly as I had left it. When I pointed this out, they casually said, “If you have 30 minutes, we can clean it now.” I told them I had to leave immediately as my elderly father with a disability was waiting, took photos of the car, and left.
I just purchased a 2024 model Renault Austral with a disability exemption for my father from Renault Çanakkale Saruhan Otomotiv. After getting the car, I couldn't help but notice some obvious issues with the factory paint job. It's been a mere 2 weeks since the car was delivered, and it has only cov...
At the Renault service center, my car’s windshield was broken. On September 19, 2024, I took my car to the Renault dealership in "Gaziantep İmam Kayalı" for its annual maintenance. I handed over my car at 13:15 at the registration desk. The authorized personnel took the car and left it in the repair...
I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was comp...
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On May 31, 2024, I purchased a Renault car from Fırat Automotive in Şanlıurfa, taking advantage of the disabled discount. However, after only 600 km, the vehicle started displaying a message to "check oil level." Despite more than two months passing since I reported this issue to Renault services, I...
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