I purchased my Renault Duster approximately 15 months ago with the information and assurance that an adaptive cruise control software update would be provided in 2025. This promise was one of the important reasons for my preference for this vehicle. Despite this clear verbal commitment, the adaptive cruise control update has still not been delivered. When I contacted Renault regarding the situation, I was again told that it would be done within 2025, but no concrete step, date or clear explanation has been shared with me so far. This creates a serious loss of trust, as the feature promised at the time of purchase has not been fulfilled. I request that the adaptive cruise control update for my Renault Duster be provided as soon as possible. If this update will not be delivered, I expect the vehicle to be taken back and my victimization to be resolved in a way that will not cause me any financial loss. I kindly request Renault to urgently clarify this situation and present a definitive solution.
Hello, I was involved in an accident with my 2023 Renault Clio, and I took my vehicle to the Renault authorized service about two months ago. However, since then, I still have not received my car back. Even though more than two months have passed, the repair process is still ongoing, and I have not ...
On January 4, 2024, I purchased a Renault Austral vehicle from the Renault Hedef Zeytinburnu dealership. Despite being assured that the car would be delivered by January 24, 2024, I have yet to receive it as of February 21, 2024. There was no mention of any chronic issues with the car at the time of...
In August, I bought a Renault Duster from Cihan Automotive as a disabled vehicle, but even after several months, the vehicle has yet to be delivered. The hold-up appears to stem from Renault’s legal team failing to provide the necessary defective technical report, resulting in an unresolved situatio...
Dear Renault Officials, On June 06, 2024, I bought a Renault Austra, which I liked very much, with zero km from the dealer. I am writing to convey a serious problem I experienced with my vehicle today. It's been about 1.5 months since I bought my Austral vehicle. I live in a secure complex where eac...
I bought my Clio brand new from the authorized dealer in June 2025. After only 3 months and 5,700 km, I encountered the “check injection” fault. When I called the Renault complaint line, they offered no solution-oriented approach. I have been a Clio user for 5 years, and I experienced the same fault...
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