My brother sent money to my account on September 9, 2025, and since then, I’ve checked with my bank more than four times, but they keep telling me they can’t see the money. Today is October 13, 2025, and I still haven’t received it. Remitly keeps saying the money was successfully sent, but the bank ...
On October 1, 2025, my friend sent ₺24,618 to my old IBAN at QNB Enpara via Remitly. Since my IBAN had changed, the transfer was rejected. When I contacted QNB Enpara customer service, they informed me that the money would be refunded to the sender’s account. However, even after eight days, my frien...
Earlier today, I made a mobile transfer of $500 USD through Remitly to Hasret Kanat’s account at Garanti Bank in Turkey. Although the transaction was completed, the money has not yet arrived in the recipient’s account. My transaction reference number is r84 123 633 443. So far, I have not contacted...
On September 19, 2025, I made a transfer of €1047 (around 50,000 TL) through the Remitly website to Akbank Kozyatağı/Istanbul branch. Remitly marked the transaction as successful and claimed the money had been delivered, but the recipient’s account never received the funds. To resolve the issue, I ...
On September 4, 2025, I sent €1,260 through Remitly using my credit card (Reference No: R58 9****77). The transfer was guaranteed to arrive in my Akbank account (last 4 digits: 4978) on September 8, 2025. However, as of today, September 8, the money has still not arrived in my account. During this ...
On August 19, 2025, I used the Remitly app to transfer NOK 17,000 from Norway to my Akbank account in Turkey. However, even after more than a week, the transfer has still not been completed. My transaction reference number is 35562892355. During this time, I contacted Remitly customer service, but ...
A friend of mine sent me money through Remitly on August 18, but until now I still haven’t received it even though the status says “delivered.” He tried contacting Remitly, but no one has replied to him. What should we do next—should we just forget about the money or is there another way to resolve ...
On August 1, 2025, I used Remitly to transfer €2000 from Germany to my Halkbank account in Turkey (IBAN: TR81************************02). However, the money never arrived in my account. When I contacted Remitly customer service, they claimed that the transaction had been canceled and that no funds ...
Dear Remitly Customer Service, I am writing to formally dispute a transaction that occurred on 06/29/25 12:32 AM and to request a full refund. The transaction was for $1250 and was intended for Purchase-Utilities RMTLY* R16690508*** Unfortunately, the transaction failed to complete successfully. I r...
A friend of mine sent me money from the United States through Remitly, choosing to transfer it in ₺ (Turkish Lira). While the Remitly app clearly shows that the transfer was completed and marked as delivered, the funds have not reached my bank account. This situation is both confusing and extremely ...
On June 20, 2025, my son—who lives in the United States—sent me $1,600 USD using Remitly, expecting the amount to arrive in my account promptly in ₺. However, three full days have passed, and there is still no sign of the money in my bank account. Despite this, when my son contacted Remitly custome...
I have used Remitly several times to receive money from abroad. While the first three transfers came through, the last transfer of $2000 has not been delivered—even though the app says it was. According to Remitly, the money was successfully delivered, but I never received anything. I even went to t...
Just like many others have reported, I’m dealing with a serious issue on Remitly where my money didn’t reach the recipient—despite entering the name correctly. The transfer failed due to a name mismatch, but the mistake was not mine. The issue clearly originated from Remitly’s end, and yet they’ve o...
I used the Remitly app to send money, and when I checked the details, I saw that my surname had been entered incorrectly—something I did not input wrong. Despite this error, the transaction status shows the money as “delivered,” but the recipient hasn’t received anything. I’ve contacted support, bu...
On June 1, 2025, I sent money from the U.S. to Turkey via IBAN using Remitly. I carefully entered the recipient's name correctly during the transfer. However, Remitly somehow altered or mishandled the name, and now the system shows it as if the name was entered incorrectly—something I absolutely did...
On June 2, I transferred over ₺15,000 from my Polon account to my own bank account via Remitly. The platform showed “delivered within 5 minutes,” but two days have passed and the money has still not arrived. I opened a support ticket and reached out to customer service multiple times—no one responde...
I transferred money to my brother via Remitly, but it has now been two full days and the funds still haven’t reached his account. Despite this, Remitly’s system shows the transfer as “completed” and the money as “delivered.” That is simply not true. We spoke directly with the recipient’s bank, and t...
Hello, I sent money to Ghana through Remitly, but it has been delayed for about three hours now. I don't understand why I have to face this situation. Please check it for me so the money can arrive as soon as possible. Normally, it only takes a few minutes. I am requesting that Remitly check the iss...
"Issue resolved, thank you!"
I've been using Remitly for more than 3 years, and sending money has always been easy. Today was pretty frustrating for me. I just wanted to send a li...
On November 1, I sent money using Remitly; it has been more than a week and my money is still in flux. I had used the same exact same bank accounts on both ends as before without any problems, so it was perplexing when I received an email stating they needed "additional information" to handle the tr...
"My issue was resolved. Thank you."
On November 1, I started a move through Remitly, totally expecting it to go without a hitch. Although my bank verified the transfer had gone through r...
"Problem solved, thanks"
Expecting a seamless experience, I tried to send money with Remitly, but it turned into an irritating process. The recipient hadn't gotten the money y...
A money transfer was sent to me from the U.S. via Remitly, and I have the receipt and transfer tracking number as proof. However, my bank in Turkey claims that no such transfer exists. The sender insists they’ve received the money, but Remitly is denying the transaction even though I have their rece...
They promised that the money would be delivered in a few hours, max 4 to be exact, but here I am, over 12 hours later, and still no sign of it, reached out to them to find out what's going on, my mistake was not to wait for three days….what’s speedy about this? Also, they refused to give me any assu...