On October 1, 2025, my friend sent ₺24,618 to my old IBAN at QNB Enpara via Remitly. Since my IBAN had changed, the transfer was rejected. When I contacted QNB Enpara customer service, they informed me that the money would be refunded to the sender’s account. However, even after eight days, my friend has not received any refund to their Remitly account, and we have not received any update or notification from Remitly.
The transaction reference number is r90 359 361 678. Because Fibabanka appeared as the intermediary bank, I also contacted them, but they said they couldn’t help and advised me to reach out to Remitly. During my written communication with Remitly’s support team, I was told that the refund would be processed within 3–7 business days, but that period has already passed, and we are still facing this issue.
I request that the money be refunded immediately, that the process be expedited, and that I receive a clear and transparent update regarding the situation.
On October 13, 2025, a transfer of 20,000 TL was sent to my Enpara account from abroad through Remitly. However, even though the transfer was canceled, the money has neither been deposited into my account nor refunded to the sender. It has now been 25 days and the issue still hasn’t been resolved. ...
On September 4, 2025, I sent €1,260 through Remitly using my credit card (Reference No: R58 9****77). The transfer was guaranteed to arrive in my Akbank account (last 4 digits: 4978) on September 8, 2025. However, as of today, September 8, the money has still not arrived in my account. During this ...
A friend of mine sent me money from the United States through Remitly, choosing to transfer it in ₺ (Turkish Lira). While the Remitly app clearly shows that the transfer was completed and marked as delivered, the funds have not reached my bank account. This situation is both confusing and extremely ...
On June 1, 2025, I sent money from the U.S. to Turkey via IBAN using Remitly. I carefully entered the recipient's name correctly during the transfer. However, Remitly somehow altered or mishandled the name, and now the system shows it as if the name was entered incorrectly—something I absolutely did...
On September 19, 2025, I made a transfer of €1047 (around 50,000 TL) through the Remitly website to Akbank Kozyatağı/Istanbul branch. Remitly marked the transaction as successful and claimed the money had been delivered, but the recipient’s account never received the funds. To resolve the issue, I ...
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