Remitly Canceled My Transfer Despite Bank Confirmation and Delayed My Refund

On November 1, I sent money using Remitly; it has been more than a week and my money is still in flux. I had used the same exact same bank accounts on both ends as before without any problems, so it was perplexing when I received an email stating they needed "additional information" to handle the tr...

I transferred money to my brother via Remitly, but it has now been two full days and the funds still haven’t reached his account. Despite this, Remitly’s system shows the transfer as “completed” and the money as “delivered.” That is simply not true. We spoke directly with the recipient’s bank, and t...

On September 4, 2025, I sent €1,260 through Remitly using my credit card (Reference No: R58 9****77). The transfer was guaranteed to arrive in my Akbank account (last 4 digits: 4978) on September 8, 2025. However, as of today, September 8, the money has still not arrived in my account. During this ...

On 03/09/2024, I sent money to a friend using the Remitly app. I was notified that the funds would be deposited into the recipient's account by 03/11/2024. However, even after 5 days had passed, the money still had not arrived. They kept stalling me with different promises. Despite me expressing my ...