Dear Remitly Customer Service, I am writing to formally dispute a transaction that occurred on 06/29/25 12:32 AM and to request a full refund. The transaction was for $1250 and was intended for Purchase-Utilities RMTLY* R16690508*** Unfortunately, the transaction failed to complete successfully. I received an error message that my payment was denied . Despite the failure, the amount of $1250 was debited from my account. I have not yet received a refund for this failed transaction. I request that you investigate this matter promptly and issue a full refund of $1250 to my account. Please credit the refund to my account as soon as possible. I look forward to your prompt response and resolution to this issue. Please contact me if you require any further information.
On September 4, 2025, I sent €1,260 through Remitly using my credit card (Reference No: R58 9****77). The transfer was guaranteed to arrive in my Akbank account (last 4 digits: 4978) on September 8, 2025. However, as of today, September 8, the money has still not arrived in my account. During this ...
I used the Remitly app to send money, and when I checked the details, I saw that my surname had been entered incorrectly—something I did not input wrong. Despite this error, the transaction status shows the money as “delivered,” but the recipient hasn’t received anything. I’ve contacted support, bu...
Just like many others have reported, I’m dealing with a serious issue on Remitly where my money didn’t reach the recipient—despite entering the name correctly. The transfer failed due to a name mismatch, but the mistake was not mine. The issue clearly originated from Remitly’s end, and yet they’ve o...
On June 20, 2025, my son—who lives in the United States—sent me $1,600 USD using Remitly, expecting the amount to arrive in my account promptly in ₺. However, three full days have passed, and there is still no sign of the money in my bank account. Despite this, when my son contacted Remitly custome...
I am writing to formally raise a concern about the refund for my flight ticket, which I purchased on February 11 and canceled on the same day. Trip.com shows that the refund has been processed, but I have not received the amount in my account. I contacted my payment provider to clarify the situation...
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