On September 19, 2025, I made a transfer of €1047 (around 50,000 TL) through the Remitly website to Akbank Kozyatağı/Istanbul branch. Remitly marked the transaction as successful and claimed the money had been delivered, but the recipient’s account never received the funds.
To resolve the issue, I contacted Remitly’s live support, but for nearly two hours I was only able to chat with an AI system and could barely make progress. I also tried reaching Remitly via email and phone, but I could not get through. The transfer reference number is r87 690 619 860.
This is the first time I have experienced such a problem, and I request that my grievance be resolved immediately. I demand that either the transfer be completed or the full amount refunded to me without further delay.
On September 4, 2025, I sent €1,260 through Remitly using my credit card (Reference No: R58 9****77). The transfer was guaranteed to arrive in my Akbank account (last 4 digits: 4978) on September 8, 2025. However, as of today, September 8, the money has still not arrived in my account. During this ...
On August 19, 2025, I used the Remitly app to transfer NOK 17,000 from Norway to my Akbank account in Turkey. However, even after more than a week, the transfer has still not been completed. My transaction reference number is 35562892355. During this time, I contacted Remitly customer service, but ...
On June 1, 2025, I sent money from the U.S. to Turkey via IBAN using Remitly. I carefully entered the recipient's name correctly during the transfer. However, Remitly somehow altered or mishandled the name, and now the system shows it as if the name was entered incorrectly—something I absolutely did...
On August 1, 2025, I used Remitly to transfer €2000 from Germany to my Halkbank account in Turkey (IBAN: TR81************************02). However, the money never arrived in my account. When I contacted Remitly customer service, they claimed that the transaction had been canceled and that no funds ...
On June 2, I transferred over ₺15,000 from my Polon account to my own bank account via Remitly. The platform showed “delivered within 5 minutes,” but two days have passed and the money has still not arrived. I opened a support ticket and reached out to customer service multiple times—no one responde...
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