On June 20, 2025, my son—who lives in the United States—sent me $1,600 USD using Remitly, expecting the amount to arrive in my account promptly in ₺. However, three full days have passed, and there is still no sign of the money in my bank account.
Despite this, when my son contacted Remitly customer service, they assured him that the money had already been delivered and deposited. That is not true. My account has not received a single cent, and this delay is now creating a serious financial burden for me and my family. I am incredibly disappointed with how this is being handled.
Remitly’s system shows a completed transaction, but I have nothing to show for it on my end. I expected a reliable and transparent money transfer service—not to be left in the dark chasing invisible funds.
This issue needs to be resolved immediately. I demand a full investigation, proof of delivery, and a clear update on where the money actually is. Remitly, please don’t ignore this. Fix it or provide a refund without making me wait any longer.
A friend of mine sent me money from the United States through Remitly, choosing to transfer it in ₺ (Turkish Lira). While the Remitly app clearly shows that the transfer was completed and marked as delivered, the funds have not reached my bank account. This situation is both confusing and extremely ...
On June 1, 2025, I sent money from the U.S. to Turkey via IBAN using Remitly. I carefully entered the recipient's name correctly during the transfer. However, Remitly somehow altered or mishandled the name, and now the system shows it as if the name was entered incorrectly—something I absolutely did...
On September 4, 2025, I sent €1,260 through Remitly using my credit card (Reference No: R58 9****77). The transfer was guaranteed to arrive in my Akbank account (last 4 digits: 4978) on September 8, 2025. However, as of today, September 8, the money has still not arrived in my account. During this ...
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