On September 4, 2025, I sent €1,260 through Remitly using my credit card (Reference No: R58 9****77). The transfer was guaranteed to arrive in my Akbank account (last 4 digits: 4978) on September 8, 2025. However, as of today, September 8, the money has still not arrived in my account.
During this process, I contacted Remitly customer service multiple times, but each time I only received automated responses telling me to “wait three more days.” No concrete solution was provided, and no refund process was initiated. There have been no blocks or security alerts on either my Remitly account or my Akbank account.
Because the transfer has not been completed, my money is currently missing, and I am experiencing financial loss. I demand a full refund of my transfer from Remitly.
I would also like to warn others so they don’t face the same problem:
Always keep transfer receipts and screenshots as proof.
If you experience a similar issue, report it immediately to the official consumer protection authorities.
If anyone else has experienced this same issue, I kindly ask you to share your experience.
On September 19, 2025, I made a transfer of €1047 (around 50,000 TL) through the Remitly website to Akbank Kozyatağı/Istanbul branch. Remitly marked the transaction as successful and claimed the money had been delivered, but the recipient’s account never received the funds. To resolve the issue, I ...
On June 1, 2025, I sent money from the U.S. to Turkey via IBAN using Remitly. I carefully entered the recipient's name correctly during the transfer. However, Remitly somehow altered or mishandled the name, and now the system shows it as if the name was entered incorrectly—something I absolutely did...
On August 19, 2025, I used the Remitly app to transfer NOK 17,000 from Norway to my Akbank account in Turkey. However, even after more than a week, the transfer has still not been completed. My transaction reference number is 35562892355. During this time, I contacted Remitly customer service, but ...
On August 1, 2025, I used Remitly to transfer €2000 from Germany to my Halkbank account in Turkey (IBAN: TR81************************02). However, the money never arrived in my account. When I contacted Remitly customer service, they claimed that the transaction had been canceled and that no funds ...
Comments