Just like many others have reported, I’m dealing with a serious issue on Remitly where my money didn’t reach the recipient—despite entering the name correctly. The transfer failed due to a name mismatch, but the mistake was not mine. The issue clearly originated from Remitly’s end, and yet they’ve offered no effective solution.
The transaction shows as “completed,” but the money never arrived in the recipient’s account. It’s as if my funds simply vanished. I’ve reached out to Remitly support, but all I get are vague responses and no real action to resolve the issue.
Remitly, I need this fixed now. You must take responsibility for the error, trace the missing funds, and ensure they are either delivered to the recipient or refunded to me immediately. This is people’s money—not just a system glitch.
I used the Remitly app to send money, and when I checked the details, I saw that my surname had been entered incorrectly—something I did not input wrong. Despite this error, the transaction status shows the money as “delivered,” but the recipient hasn’t received anything. I’ve contacted support, bu...
I have used Remitly several times to receive money from abroad. While the first three transfers came through, the last transfer of $2000 has not been delivered—even though the app says it was. According to Remitly, the money was successfully delivered, but I never received anything. I even went to t...
On June 1, 2025, I sent money from the U.S. to Turkey via IBAN using Remitly. I carefully entered the recipient's name correctly during the transfer. However, Remitly somehow altered or mishandled the name, and now the system shows it as if the name was entered incorrectly—something I absolutely did...
I transferred money to my brother via Remitly, but it has now been two full days and the funds still haven’t reached his account. Despite this, Remitly’s system shows the transfer as “completed” and the money as “delivered.” That is simply not true. We spoke directly with the recipient’s bank, and t...
On June 2, I transferred over ₺15,000 from my Polon account to my own bank account via Remitly. The platform showed “delivered within 5 minutes,” but two days have passed and the money has still not arrived. I opened a support ticket and reached out to customer service multiple times—no one responde...
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