On August 2, during my flight from Izmir to Düsseldorf with Pegasus, we were allowed 20 kg per person. I weighed our extra bags before departure, and they were only 1 kg over the limit. However, a female Pegasus staff member refused to tolerate the extra weight, insisting we pay a €50 fee. Despite e...
I tried to add 12 kg of checked baggage for my Antalya to Basel flight, and the cost was initially quoted as ₺870 for a round trip. However, when I reached the payment screen, the price jumped to ₺6,000. I called Pegasus customer service multiple times, and they acknowledged that the price increase ...
When purchasing tickets from Pegasus Airlines, they charge the check-in fee upfront. €15 per person - why am I obligated to pay this? I always complete my check-in online myself. Despite doing it myself, you are charging me for the work I'm doing. If I check in at the airport, then charge me. Many o...
On August 5, 2024 at 11:15, Pegasus Airlines' flight PC969 from Istanbul Sabiha Gökçen to Stuttgart encountered an issue where the baggage of around 60 passengers was not loaded. It's been 24 hours, and the bags are still nowhere to be found. I had some valuable items in my suitcase. It seems that t...
On August 5th, I called Pegasus Airlines' customer service to seek support for an issue I was experiencing. Unfortunately, despite waiting 15 minutes on the phone, I was unable to reach any representative. This situation has caused significant disappointment regarding your company's customer service...
On 27.07.2024, I purchased a round-trip international ticket for two from Pegasus Airlines. While booking, I initially selected the Light package, then added the Flex cancellation option, and finally added baggage allowance before completing the purchase. Later, when I needed to change the date of m...
On 01.08.2024, I was scheduled for a 1.5-hour layover flight from Amsterdam to Ankara. Due to a 1.5-hour delay in the departure from Amsterdam, I missed my connecting flight to Ankara, which was supposed to depart from Sabiha Gökçen Airport at 00:10. The airline staff provided no information regardi...
On August 4th, I flew from Sabiha Gökçen to Athens on flight PC1193. Upon arrival, we realized that 80% of the passengers' luggage, including mine, had not been loaded onto the plane and was left behind at Sabiha Gökçen Airport. My luggage contained essential daily medication, which I need regularly...
Upon arrival in Bucharest from Istanbul Sabiha Gökçen on my Pegasus Airlines flight, I received the unfortunate news that our luggage had been left behind in Istanbul. We waited for what felt like an eternity, with no sign of an explanation in sight. All of my important belongings are in that suitca...
My baggage with the number PC0699355, belonging to Pegasus Airlines flight PC232 on August 4, 2024, at 21:50, did not arrive in Aktau. The baggage was handed over to the express baggage system at Sabiha Gokcen. However, this time there was an anomaly; the baggage was not directly taken to the belt, ...
On Pegasus flight PC651 to Casablanca, 80% of the passengers' luggage went missing. I don't understand where the luggage handlers have taken these bags. Why isn't anyone questioning why there is so little luggage on the plane? Pegasus' new self-service luggage drop-off system unfortunately doesn't w...
On April 4, 2024, I flew from Sabiha to Bodrum on Pegasus flight PC2254, scheduled to depart at 17:45. The Sabiha airport was chaotic because the baggage belts of Pegasus were not working. All the luggage was scattered around with no security or organization. There was only one person scanning bagga...
On July 13, 2024, I was left as a standby passenger and not allowed to board my Köln-Istanbul flight with Pegasus due to overbooking. I eventually took the next flight. I was told that I’m entitled to compensation for this inconvenience, and I’ve opened a claim. However, all I’ve received from Pegas...
On August 4, 2024, we took the 11:15 Pegasus flight from Sabiha Gökçen to Stuttgart and checked in two bags. Upon arrival in Stuttgart, we only received one bag—the other one is missing. We filed a report about the lost luggage, but when we called customer service, they told us that nothing could be...
My flight did not depart at the scheduled time. Everyone has plans and commitments. If the flight is not going to leave at the specified time due to a delay, why are tickets being sold for that time? The necessary pre-flight checks should have been completed beforehand, but they were done at the dep...
On Pegasus Airlines flight 996 from Frankfurt to Istanbul at 17:45, all passengers were informed that the gate number was D16. The information on the mobile app was also the same. Despite it being 17:15, there was no announcement or staff present. The flight information boards were also not working....
On July 27, 2024, while I was on my way from Izmir to Van, my luggage unfortunately didn't make it to its destination and is still in Istanbul. As of August 2, 2024, I have yet to receive my suitcase with all my clothes and personal belongings. I have been experiencing a great deal of inconvenience ...
On 01.08.2024, we arrived at gate 347 at 7:15 AM to board the Vienna flight at 9:45 AM. While showing our tickets and our cat's vaccination cards, we later realized that our hand luggage was mistakenly taken to the normal baggage section. The staff member informed us that we had an excess of 6 kilog...
Pegasus provides zero quality care and attention to customers and ignores their demands. When we were late for our flight, we paid the difference at the box office. They requested cash, which we provided, but the staff failed to process the transaction correctly. As a result, we couldn't see the tic...
Due to an error in Pegasus' system, my reservation ticket was created with the wrong name. They are neither making corrections nor providing a refund. The customer service is quite disrespectful and did not help at all. They seem to only cause inconvenience to people. I used to buy all my tickets fr...
On 01.08.2024 at 07:55, I purchased my ticket and later changed it to 01.08.2024 at 10:10. Due to my work being delayed, I wanted to postpone my flight by 2-3 hours. I was charged for the initial ticket, and an additional ticket fee was taken for the time change. Moreover, no refund was made to my a...
On 19.07.2024, I bought tickets with 3 friends from Ankara to Almaty, Kazakhstan. The plane took off two hours late. On 31.07.2024, we bought Almaty-Istanbul flight tickets for 3 people. Again, the same issue, the plane took off 2 hours late from Almaty. Since our tickets had a connection in Ankara,...
How does a Pegasus Almati-Istanbul flight that should take 6:30 hours end up taking 18 hours? Let me explain. The PC121 flight from Almati to Esenboga was scheduled to depart at 06:50 but took off at 08:50, causing a 2-hour delay. Consequently, we missed our connecting flight to Istanbul, PC2665, w...
Despite a 4-hour flight delay, Pegasus did not provide the entitled passenger rights. On July 26, 2024, our flight from Izmir to Stansted (London) was initially announced to be delayed by one hour and twenty minutes, during which cold beverages (cola-Fanta) were offered. The second announcement stat...
Pegasus Airlines is an airline company based in Istanbul, Turkey. The airline regularly serves over 100 locations in Europe, Asia, and Africa. Established in 1989, it has since developed into one of Turkey's top airlines, with a fleet of more than 80 contemporary aircraft. The airline aims to offer reasonably priced air travel while upholding strict safety and customer service standards. Pegasus Airlines provides a variety of amenities to its customers, such as in-flight meals, entertainment, and online booking management. It is also popular for travelers seeking affordable and reliable air travel.