On August 5th, I called Pegasus Airlines' customer service to seek support for an issue I was experiencing. Unfortunately, despite waiting 15 minutes on the phone, I was unable to reach any representative. This situation has caused significant disappointment regarding your company's customer service quality.
My reason for calling was related to Bol membership processes. I couldn’t get any resolution or information about my issue, which has prolonged my inconvenience.
I’m not requesting a refund; I just want a solution to my problem.
I’m writing to express my deep frustration with the severe communication issues I’ve experienced with Pegasus Airlines’ customer service and live support channels. I’ve tried multiple times to reach someone regarding a problem with my flight, but each attempt has been met with complete silence—no li...
Hello, I purchased a ticket from Pegasus, but when I entered the PNR code on the website, I received a "PNR not found" error. Frustrated, I called the customer service line, only to waste 3 minutes listening to irrelevant baggage information that I already knew. Despite waiting, I couldn’t get throu...
I purchased a ticket with Pegasus Airlines for a journey from Gaziantep to Istanbul. I got to the airport with plenty of time to spare, but even though my flight was still 35 minutes from leaving, I was denied boarding. It was incredibly frustrating that there wasn't a single staff member at the air...
I experienced a delay of over 8 hours on my international flight with Pegasus, which took place at night. Due to this delay, I arrived late at my hotel, my work was negatively impacted, and I incurred an unnecessary hotel expense for one night. Despite submitting a compensation claim, I have not rec...
I am frustrated with Pegasus Airlines. This is the fifth time I’ve purchased tickets, paid for them, and had the tickets canceled without receiving a refund. I called customer service, but they always tell me, "We’ll get back to you," and end the conversation without resolving anything. I booked a ...
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