Pegasus provides zero quality care and attention to customers and ignores their demands. When we were late for our flight, we paid the difference at the box office. They requested cash, which we provided, but the staff failed to process the transaction correctly. As a result, we couldn't see the ticket we had just purchased in the online application and ended up paying for the ticket a second time.
We asked them to review the camera footage to confirm they received the cash. We made two refund requests, but each time the phone rang twice before being hung up, and no one has called back yet. Ticket prices, fines, and additional fees are all controlled by Pegasus, with no state oversight, allowing them to exploit customers' obligations. Are you holding onto the citizens' money? It seems you hired untrained personnel who cannot do their jobs, and the administrators are negligent. Give me my money back, please.
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
I had one of the most frustrating travel experiences with Pegasus Airlines due to their broken online check-in system. A few hours before my flight, I attempted to check in online as instructed. Despite entering my PNR number correctly, the system failed to recognize it. I tried multiple times but h...
I am writing to report my deep dissatisfaction with Pegasus, particularly regarding my most recent flight with reservation number 1ACG5K and the overall decline in service quality I have experienced on my last three flights. On the latest flight, there was a delay of around 45 minutes and as of 11:4...
Pegasus's customer service department treats its clients with a lot of disdain. The app has been broken for a very long time now; I haven't been able to buy extra tickets or checked bags for a very long time. In my most recent attempt to purchase, my credit card was charged twice but no ticket was i...
I experienced a significant setback with Pegasus Airlines' connecting flights. One of our flights was delayed, causing us to miss our international connection. We arrived at the airport just as the plane was taking off, unable to reach the gate in time. This marks the third and final time my family ...
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