On 01.08.2024 at 07:55, I purchased my ticket and later changed it to 01.08.2024 at 10:10. Due to my work being delayed, I wanted to postpone my flight by 2-3 hours. I was charged for the initial ticket, and an additional ticket fee was taken for the time change. Moreover, no refund was made to my account. If this is the rule, why wasn't I informed when I bought the ticket? I would have known that I had to pay an extra fee on top of the ticket I purchased. I hope Pegasus finds a solution to this soon and at least refunds half of the money I paid. Otherwise, I will file a complaint wherever necessary.
On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my accou...
I purchased a ticket from Pegasus yesterday around 4 PM. Today, between 2 and 3 PM, I tried to cancel it, expecting to do so within the 24-hour cancellation window. However, they attempted to charge me a cancellation fee. I reached out to their Instagram support page at 4:30 PM, but they claimed the...
I had a flight with Pegasus Airlines to Milan, Italy, on October 19, but due to illness, I needed to reschedule. I selected a new date (October 22) and completed the payment process, receiving a confirmation that the transaction was successful. Assuming everything was finalized, I didn’t check my bo...
I tried to change my Pegasus Airlines flight through their online system. Everything appeared to work normally — I was shown the price difference, approved the total, and proceeded with the transaction. Despite receiving confirmation that the additional fee was charged not once, but twice, my flight...
In September 2024, I purchased flight tickets from Pegasus with travel insurance, expecting peace of mind in case any changes or cancellations were needed. Unfortunately, when I had to cancel the flights, I did not receive a full refund—even though the tickets were insured. I called Pegasus custome...
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