Despite a 4-hour flight delay, Pegasus did not provide the entitled passenger rights. On July 26, 2024, our flight from Izmir to Stansted (London) was initially announced to be delayed by one hour and twenty minutes, during which cold beverages (cola-Fanta) were offered. The second announcement stated a three-hour delay. After these three hours, passengers were boarded, but we were deplaned with our luggage half an hour later due to unresolved technical issues. Even though our flight was delayed by 4 hours, we were not offered the hot meal we were entitled to. Additionally, the ground staff at the airport informed us that the plane was ready after four hours and that hot meals would be served onboard. However, once on the plane, we were told that no meals would be served and that we could only purchase items from the Pegasus cafe. Pegasus failed to provide what we were entitled to during a four-hour international flight, causing us inconvenience. I request that Pegasus compensates for our inconvenience with bonus points or similar measures. Otherwise, I will seek my rights through legal means.
I would like to file a complaint regarding the inconvenience, distress, and complete lack of effort from Pegasus Airlines to resolve or compensate for the issues experienced during the London Stansted – Izmir Adnan Menderes flight on Sunday, June 29, 2025. Our flight departed from London as schedule...
On July 26, 2024, my Pegasus Airlines flight PC1764 from Dublin to Ankara was delayed by 4 hours. Apart from a €7 meal voucher provided at the airport to cover our food needs during the delay, no compensation has been paid to us yet. Pegasus Airlines surely knows that only coffee can be purchased wi...
Between October 2 and 7, 2025, I experienced a major inconvenience on Pegasus Airlines flight PC from Hamburg to Istanbul. The flight was scheduled to depart at 3:20 PM, but due to bad weather in Istanbul, passengers were kept waiting inside the plane in Hamburg for about two hours. After takeoff, w...
On October 2, 2023, there were four delays announced for the Pegasus flight (PC2218) from Sabiha Gökçen to Izmir, scheduled for 7:05 p.m. It was quite inconvenient, and we ended up departing late. Given the delay, we requested compensation for the taxi fare. They instructed us to obtain an invoice, ...
On July 15, 2024, for Pegasus flight PC 924 from Brussels to Istanbul Sabiha Gökçen at 5:30 PM, my son, spouse, and I arrived at the airport about four hours early. We received a message stating the flight was delayed by 90 minutes and that a meal would be offered. Later, they started distributing m...
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