I tried to add 12 kg of checked baggage for my Antalya to Basel flight, and the cost was initially quoted as ₺870 for a round trip. However, when I reached the payment screen, the price jumped to ₺6,000. I called Pegasus customer service multiple times, and they acknowledged that the price increase was abnormal but said they couldn’t resolve the issue and advised me to file a complaint. I submitted two requests, but neither resolved the problem.
Customer service admitted there was a system error but provided no assistance. With my flight tomorrow, I’m forced to travel without baggage because I can't afford ₺6,000 for 12 kg of luggage. I'm frustrated by the wasted time on the phone, my efforts, and ultimately, not getting any results.
Pegasus Airlines' ticket for March 19, 2023, from Ankara to Bishkek cost me 3,415.00 Turkish Lira. That ticket was on sale, so I pounced. When I tried to exchange it for a future date, I was charged the difference in price, which came to 1282.37 TL, to get a ticket that would cost around 2600 TL at ...
On February 15, 2024, I tried to use my abundant Pegasus points to get baggage. I spent ₺58 on an extra 20 kg of luggage. On that very day, I found out that the baggage purchase didn't go through in the system, and I received a refund of ₺58. Afterward, I lodged a complaint with Pegasus and included...
I purchased a ticket with Pegasus Airlines under the PNR code 1XTXX4, which clearly includes a 20kg baggage allowance. However, at the airport, I was told that I had no baggage allowance and was forced to pay an additional ₺2000 to check in my luggage. I immediately explained that there must be a m...
on my flight from Izmir to Adana, they made me pay an extra 250TL just because I was 1 kilogram over the baggage limit. Can you believe that? And get this, on my flight from Adana to Istanbul, they charged me an extra 120TL just because I was 3 kilograms over the limit. Can you believe it? These fee...
Pegasus Airlines Customer Service is ignoring my requests for returning excess payment made in error. I have requested a refund of 2x171= 342 ₺ (PNR Number 2GECBN Istanbul-Barcelona on April 23, 2024). The details are attached. I overpaid for baggage (duplicate payment) and requested a refund. The c...
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