On 01.08.2024, I was scheduled for a 1.5-hour layover flight from Amsterdam to Ankara. Due to a 1.5-hour delay in the departure from Amsterdam, I missed my connecting flight to Ankara, which was supposed to depart from Sabiha Gökçen Airport at 00:10. The airline staff provided no information regarding this situation. I only learned through a message that my boarding time for the Ankara flight was rescheduled to 07:35.
We landed at the airport at midnight, and I had to navigate on my own to reach the accommodation office, as there were other passengers in the same situation. Pegasus took us to a hotel in Sancaktepe at 02:00. After staying there for just 2 hours, we were taken back to the airport at 04:00. From 04:30 until 07:30, we were left stranded at the airport.
I am seeking compensation for the financial and emotional distress I experienced during this ordeal.
On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our...
I boarded Pegasus Airlines flight pc2663 from Ankara to Budapest on August 1, 2023, with a layover in Istanbul Sabiha Gökçen. However, due to a 1.5-hour delay in Ankara, the flight missed my connecting flight from Istanbul to Budapest. Pegasus wanted to cancel my ticket at first. They later offered ...
On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with...
Hello; On December 8, 2023, we had a connecting flight from Zurich to Esenboğa Airport. We had a 4-person ticket for 2 adults, 1 child aged 15, and 1 child aged 4. We completed the check-in procedures a week before. Our Pegasus Airlines flight, scheduled for 11:40 on the day of the flight, was delay...
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
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