I purchased a Pegasus Airlines ticket for the Istanbul–Copenhagen flight on 27 May at 09:40 with the reservation code 1UFCC1. For this ticket I paid 18,000 BolBol points and ₺3,499.8 in total, including the Flex service and baggage. Today, when I wanted to cancel this ticket, Pegasus offered to refund only 18,000 BolBol points and ₺620. When I called customer service, I was first told that, because the flight date is close, a higher deduction is applied. I explained that my friend cancelled a ticket for the same flight on the same day as me and received a full refund, so this justification did not make sense. Then the explanation was changed and I was told that the reason was a 40% off campaign I had used. I responded that I used the same campaign on my return flight, which was on a separate booking, and when I cancelled that ticket today, almost the full amount was refunded and only ₺260 was deducted. After that, I was told that the issue was due to my payment with BolBol points, but I had purchased the Flex service after selecting payment with points and paid for Flex separately. Finally, they stated that it is a “system bug”. Because I specifically paid extra for the Flex service and complied with all the conditions, I do not accept losing a significant part of my payment and being told that the reason is a system error. I find it unfair that I am not receiving a full refund of both my points and cash while other passengers on the same flight are refunded in full under the same conditions. I request that this issue be urgently reviewed and that I am fully refunded 18,000 BolBol points and ₺3,499.8 as I initially paid.
I experienced a serious inconvenience with Pegasus Airlines before my April 27 Eindhoven–Istanbul flight. As a BolBol member, I wanted to use my accumulated BolPoints to purchase additional cabin baggage. However, for about a week, I repeatedly tried on different devices, but the system consistently...
I was planning to buy flight tickets from Pegasus Airlines for my family to Budapest in July. Since there was a long time until the flight, I wanted to check if there was a package that would allow me to cancel and receive a full refund. I reached out to live support, and when I asked the same quest...
I purchased a ticket from London to Istanbul with the Flex option, paying a total of £90. When I canceled the ticket two weeks before the flight, I expected a £10 Flex fee deduction with £80 refunded. However, I only received £59 back, with an additional unexplained £20 fee taken along with the Flex...
I purchased a Comfort Flex class ticket from Pegasus Airlines for the Sabiha Gökçen – Paris Orly flight on April 21, 2026, at 1:25 p.m. I specifically paid extra for this ticket class to avoid any penalties or deductions in case of cancellation. However, today, when I canceled my ticket through the...
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