I purchased a Pegasus Airlines ticket through Obilet for a flight on April 10 at 7:25 PM, with PNR code 1V86K9, for a total of $51. After missing the flight, I called Obilet customer service to request a tax refund for my ticket.
During the call, the representative told me they were experiencing a system error and could not process my request, and therefore I needed to contact Pegasus directly for the refund. However, despite choosing to purchase my ticket specifically through Obilet instead of directly from the airline, I was told to handle the issue myself. Being redirected like this on such a basic matter and having the responsibility completely shifted onto me has caused significant frustration.
If I am expected to deal directly with the airline in every situation, I do not understand why I am paying a commission to Obilet or what service I am actually receiving. I expect Obilet to handle this process with Pegasus on my behalf and ensure that the applicable tax refund is processed and returned to me.
Hello, I purchased a Pegasus Airlines flight ticket through Obilet, expecting a smooth travel experience. However, I was completely let down. When I tried to check in online, the system did not allow me to proceed. I assumed I could handle it at the airport, so I arrived 40 minutes before the flight...
On November 5, 2025, I purchased an economy class flight ticket from Pegasus Airlines for the Istanbul–Germany route through the Obilet app. On November 6, 2025, more than 14 days before the flight, I canceled my ticket. The PNR number of the ticket is 1FMJEB. I completed the cancellation through th...
I purchased a flight ticket through the Obilet app with Pegasus Airlines for April 13, 2025. I wanted to change the date to April 14, 2025, so I opened the ticket and converted my ₺1,000 ticket into a voucher. However, rescheduling it for just one day later ended up costing me ₺850. They only gave m...
Hello, I purchased a ticket from Pegasus, but when I entered the PNR code on the website, I received a "PNR not found" error. Frustrated, I called the customer service line, only to waste 3 minutes listening to irrelevant baggage information that I already knew. Despite waiting, I couldn’t get throu...
On April 4, 2025, I wanted to buy a ticket from Pegasus Online transactions. When I went to the payment screen, the application gave an error and asked for confirmation again, this error was repeated 3-4 times. Afterwards, I saw that only the price of the ticket with the PNR number ESDSZ7 was fixed ...
Comments