Duplicate Charge And Refund Issue With Pegasus Airlines
On January 13, 2026, I attempted to purchase a flight ticket through the official Pegasus Airlines website. During this transaction, a PNR number was generated; however, it was later discovered that the ticket was not actually issued and that only the fare was temporarily frozen. Despite the ticket not being issued, approximately $79 was charged to my QNB debit card.
When I contacted Pegasus Airlines Customer Service on January 13, 2026, I was informed that I should purchase a new ticket and that the initially charged amount would be refunded to my account within 48 hours. Following this instruction, I purchased a new ticket with PNR number 1N6F7Y for the Sabiha Gökçen–Gazipaşa flight. As a result, I was charged twice for the same service, each charge being approximately $79, creating a duplicate charge.
Although several days have passed since this process, the initially charged $79 has not been refunded to my account, and I have not received any written response or proper feedback from Pegasus Airlines. This situation constitutes a defective service and an unjustified duplicate charge by Pegasus Airlines.
Under the scope of Consumer Protection Law No. 6502, I am requesting the immediate refund of the unjustly and excessively charged amount of approximately $79 to my QNB debit card, as well as a written explanation regarding this transaction.
