On July 29, 2026, my Citibank debit card was charged $29.99 by “Paddle.net” as shown on my bank statement. I did not aut...horize this payment, I never received any verification for such a purchase, and I have no information about what product or service this charge is for. When I try to investigate, I
Unfair billing and refund refusal by TapSuite (Heart Beat / Chatbot.app) via PaddleComplaint Text:I am filing a formal c...omplaint against TAPSUITE regarding their application "Heart Beat" (also billing as Chatbot.app) and their payment processor Paddle.On July 13, 2026, I downloaded the app. Seeing
On July 23, 2026, I noticed an unauthorized charge of approximately $18 on my credit card statement listed as "Paddle.ne...t*Fitify London." I never signed up for this service or any related subscription, and I did not authorize this charge in any way. I respectfully request that the unauthorized subs
On my credit card statement, I discovered an unauthorized charge of approximately $40 from Paddle for the EWA Language L...earning application. I did not knowingly authorize this charge and did not intend to purchase or continue a subscription for this service. After noticing the transaction, I contac
I have just been charged $4.99 via my debit card by a service processed through Paddle, and I feel completely scammed. I... am a single mom dealing with two stalkers, and I was only trying to find out whether my photos had been stolen and used on websites, so I could protect myself and my identity. Whe
Today, Paddle charged my card approximately $18 for the automatic renewal of a TikFinity subscription I had previously p...urchased. I had forgotten to cancel the subscription before the renewal date and only learned about the charge after it had already been processed. The original amount charged was
I am writing regarding an unwanted subscription charge for the Ewa service, billed via Paddle.net. My subscription start...ed around 13 May, and I had already canceled it. Despite this cancellation, a payment of 39 euros was taken from my account in France and the subscription continues to be billed. I
On June 23, 2026, an unauthorized transaction of approximately $49 was charged by Paddle.net to my VakıfBank credit card... ending in 3341. I did not authorize or approve this transaction. I have never requested a subscription, membership, or payment from this company, nor did I knowingly provide my ca
I started a free trial for the Craftnote app on my iPhone, but despite it being advertised as a free trial, I was charge...d 29.99 USD on 06/21/2026. The payment was processed by Paddle.net, and the last four digits of the card used are 6577. This charge should not have occurred during a free trial per
I had an active subscription with Clearcheck AI, which I requested to cancel through Paddle on 16 May 2026. Despite subm...itting this cancellation request about a month ago, the subscription has continued, and today another payment was taken from my account. On today’s date, I was charged 52.79 New Ze
On May 12, 2026 and again on June 12, 2026, I was charged $29.99 each time on my card ending in 6468 for a “Chatbotai” s...ubscription processed by Paddle.com. These charges are unauthorized, as I have not knowingly subscribed to this service and I do not know where this subscription originates from. I
On 7 June, my account was charged 39.98 USD by Paddle for a service called chatbot.app, even though I never knowingly su...bscribed to or purchased this product. This charge was completely unexpected for me and I do not recall giving any consent or authorisation for such a payment. I request that this
I have been repeatedly charged for a subscription processed by Paddle that I am unable to cancel because I no longer hav...e access to the email address associated with it. The payments of 15.10 € have been taken every week via Bancontact for approximately the last three months, and the most recent cha
Unauthorized charges were made by Paddle.net on behalf of EWA using my Yapı Kredi KoçAilem TLCard debit card ending in 6...115, even though I have never subscribed to or authorized any service from this company. Two separate transactions of $19.00 USD each were processed: the first on May 14, 2026, at
I cancelled my NordVPN subscription on my MacBook on April 4, 2026, but on May 5, 2026, I was unexpectedly charged again... for an additional year through Paddle for 27,060 yen. This renewal was not authorized by me, and I had already ended the service. The payment was processed by Paddle, and on the r
I am submitting this complaint regarding Paddle and the purchase of the product indicated in my invoice as “Chat & Ask A...I Web Yearly Subscription” dated 23 March 2026. When making the payment, I believed I was purchasing a yearly subscription to Perplexity Pro. However, the product was processed and
I am writing regarding a subscription payment processed by Paddle.net on April 21, 2026, for a “check number identity” s...ervice that I am unable to cancel. I only became aware of this charge through an SMS transaction notification. I originally signed up for this service through a website where I che
I have a monthly subscription to the BitePal app that I signed up for through the Google Play Store, and on February 19,... 2026, I decided to cancel it. However, the app does not provide any subscription management section, and when I check Google Play, the BitePal subscription does not appear—even th
On March 30, 2026, a charge of 9.99 USD from “Paddle.net” appeared on my Truist Bank card ending in 0725, even though I ...did not make any such purchase or knowingly subscribe to any service through Paddle. I checked my email addresses and found no related order, invoice, or subscription information,
On 03/18/2026, a charge of $57.09 was made to my account by Paddle, even though I did not authorize this payment and hav...e never knowingly signed up for any product or service related to Paddle. When I tried to investigate through paddle.net, the system showed two email addresses that are not mine. W
I had a paid 3‑month subscription to the EWA language learning app via Paddle.net. I used the app for about a week, did ...not like it, and tried to cancel immediately. Despite this, charges of 39.99 USD continued to be taken from my bank account through PayPal on 5 May 2025, 5 August 2025, 5 November
I am contacting you regarding a recurrent payment that Paddle.net made from my Orange Money account without my consent o...r agreement. I never signed any contract with your company, nor did I subscribe to any service with you. On Thursday, 12 March 2026 at 06:04, I received an SMS from Orange Money st
I recently started a free trial with Pyrsonaliz, possibly for their personalized app or website tool, and I cancelled it... shortly after starting because I did not want to continue with the service. Despite this, I was charged $18.50 through Paddle.net for “Paddle.net *Pyrsonaliz”. According to my Wis
On November 20, 2025, at 22:51:24, a charge of $13.20 was made from my account linked to my Enpara debit card in the nam...e of paddle.net proxysell. The approval SMS read: “Please do not share this code with anyone. Your code for the $13.20 transaction at paddle.net* proxysell on 20/11/2025 22:51:24 i
Paddle is a payment infrastructure and merchant-of-record platform operated by Paddle.com Market Ltd.. Founded in 2012 and headquartered in London, the company provides billing, subscription management, payment processing, tax compliance, and revenue operations services for software and SaaS businesses worldwide.
Customer Support Email: [email protected]
Paddle operates in the payment processing, SaaS infrastructure, and subscription billing industry. The platform helps software companies manage global payments, recurring subscriptions, tax compliance, fraud prevention, and customer billing through a merchant-of-record model.
User sentiment toward Paddle is mixed to negative. While many software companies use the platform for global billing and compliance management, complaints commonly focus on subscription charges, refund disputes, customer support responsiveness, and account-related issues.
If you’ve experienced issues with Paddle, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
