Urgent Refund Request

I am a customer of chatbot.app Pro, whose subscription is billed through Paddle. I cancelled my subscription immediately after starting it, but despite this, the cancellation was not applied. Instead, the system only “postponed” my cancellation for one year, so that the subscription would continue and renew again. On 1 November 2026, my card was charged €103.46 via Paddle for a renewal that I did not approve. I have already cancelled the subscription twice in the chatbot.app panel, but the platform still does not stop the renewal. There is no clear option on their page to request a refund or to cancel the subscription with immediate effect, which makes it impossible to manage my own subscription properly and feels like a deceptive billing practice. I could not reach either chatbot.app or Paddle support through any functional channel. Because of this forced and unauthorized renewal, I request that this subscription be cancelled immediately with no further renewals, and that the €103.46 charged on 1 November 2026 be fully refunded to my card as soon as possible.