Paddle Charged $4.99 for Photo Search — No Results, No Refund

15

I have just been charged $4.99 via my debit card by a service processed through Paddle, and I feel completely scammed. I am a single mom dealing with two stalkers, and I was only trying to find out whether my photos had been stolen and used on websites, so I could protect myself and my identity. When I paid the $4.99, it was not clearly explained what I was actually paying for, and I expected real help or at least some clear results. After the payment, the site did absolutely nothing useful for me. I did not get any real service or meaningful information. Instead, I was suddenly told that I was “out of credits” and that I had to pay even more money. This happened literally a few minutes ago, and I am shocked that a company can take a payment without clearly stating what it is for and then immediately demand more money without providing anything of value. I am already in a vulnerable situation, I do not have money to waste, and I turned to this service because I am trying to protect myself, not to be taken advantage of. I want a full refund of the $4.99 that was just charged to my debit card, and I also want this situation to be taken seriously as a scam-like practice. I expect Paddle and the related service to stop charging people without clearly informing them and without providing the help they promise.

Kara
July 10 1:22 PM

You should not be able to charge somebody and do nothing and then tell them they are out of credit and charge them more. This is a scam and it's wrong and you know it

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