I discovered a charge on my Paddle card. How can I find out exactly why the money was withdrawn?

First, go to the official Paddle website in the Buyer Support section. There, you’ll find a form to search for payments using your email address and the last four digits of your card.

Open the Paddle Buyer Support page, click on the Find your purchase button, and fill in the form fields. The system will display what you purchased, the order date, and the renewal terms.

If you don’t have the purchase confirmation email or can’t find the transaction using the form, write to Paddle’s support team at [email protected].

In your message, include your full name, the date and amount of the charge, the last four digits of your card, and request detailed information about the transaction.

If necessary, ask Paddle for a copy of the receipt or links to the service through which the purchase was made. This will help identify which subscription the charge corresponds to more quickly.

If they cannot provide the information or their response is unclear — file a complaint on Xolvie. Your experience will help other buyers understand why these charges occur.