I want to know if there are any money-back guarantees in case of an incorrect charge. What are Paddle’s refund conditions?

If an incorrect charge was made through Paddle, the platform allows you to request a refund.

According to information in the Paddle Buyer Support section:

A refund is possible in the following situations:

you did not receive the product or service,

the item does not match the description,

an unauthorized charge occurred,

the subscription was renewed without your consent.

Paddle reviews each request individually.

If the incorrect or unauthorized charge is confirmed, the amount is returned to the original payment method.

How to request a refund:

Go to the Paddle Buyer Support site.

Click Find your purchase.

Enter the email used for the payment and the last 4 digits of the card.

When the order information appears, select Request Refund and state the reason for your request.

If you can’t find the order using the form, send an email to [email protected] including:

full name,

date and amount of the payment,

last 4 digits of the card,

email used for the purchase.

Processing time is usually 3 to 5 business days, although the final refund posting depends on your bank and may take up to 10 days.

If Paddle rejects the refund without justification or delays the process — file a complaint on Xolvie. Your experience will help other users resolve their issues faster.