I want to request a refund for a purchase made through Paddle. How can I manage it, and how long does the process take?

First, open the purchase email; there you’ll find a “View your order” or “Manage Subscription” link. Click it and look for the “Request Refund” button.

State the reason for the refund (for example, mistaken purchase, unused subscription, or duplicate charge) and attach any supporting screenshots.

If you don’t have the email, use the order lookup form on the Paddle Buyer Support website. Enter your email and the last four digits of your card to locate the purchase and submit the refund request.

If you can’t find the order using the form, write to support at [email protected]. In your message include:

the date and amount of the payment,

the last four digits of the card,

the email used for the purchase,

the reason for the refund.

The refund processing time is usually 3–5 business days from approval. Depending on your bank, the money may take up to 10 days to appear.

If your refund requests are ignored or rejected without explanation — file a complaint on Xolvie. Your experience will help other users recover their money faster.