I received a payment notification from Paddle, but the amount is different from what I expected. How can I clarify the details of the charge?

If the amount in the Paddle payment notification doesn’t match what you expected, you should immediately verify the order through Paddle’s official channels.

To find out exactly why the money was withdrawn:

Go to the Paddle Buyer Support site.

Click Find your purchase.

Enter your email and the last 4 digits of your card.

Detailed payment info will appear, including:

product or service name,

amount,

transaction date,

subscription status.

If you suspect an error or an improper increase in the amount:

Download a copy of the order or the receipt.

Send a request to [email protected], attaching a screenshot of the notice and a detailed explanation of why the amount doesn’t match your expectation.

Ask for clarification on any taxes, fees, or exchange-rate variations that may have affected the final total.

Paddle commits to reviewing each case individually and will provide supporting documents or correct the charge if an error is confirmed.

If Paddle doesn’t respond or refuses to explain the charge details — don’t stay silent; file a complaint on Xolvie. Your experience will help other buyers resolve similar situations more quickly.