I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. Wh...en I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai
On July 13, 2025, I made a 3-night hotel reservation for my Cyprus trip through Otelz.com, paying in full online. But on... July 16, just 4 hours before my flight and 12 hours before check-in, I received a call from the owner of Citrus Tree Garden Hotel, Ms. H****, saying there was an issue with the Ot
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation w...as canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma
I run a hotel in Dalaman, Muğla, and we're currently dealing with unpaid dues from Otelz dating back to 2024 and 2025. I... want to share our frustrating experience and issue a strong warning about Otelz. We've called Otelz's support line countless times – probably over a hundred – to demand payment. E
On July 21, 2025, at exactly 4:24 PM, I made a hotel reservation through the Otelz.com app and paid the full amount in o...ne transaction. My reservation number was 5564097. The next day, on July 22, I showed up at the hotel expecting to check in, but the hotel informed me that no payment had been made
I made a hotel reservation through Otelz.com, and when I arrived at the hotel, I was told that I needed to pay for the r...oom at the front desk. I paid the full amount directly to the hotel. However, after that, I discovered that Otelz.com also charged me separately for the same reservation—meaning I
I booked a hotel through Otelz.com, but less than 24 hours before my check-in, I received a call informing me that my re...servation had been canceled. This came as a complete shock. I had already made the full payment, which was processed instantly. Yet, I was told that the refund would take 7 to 14 d
I booked a more expensive room through Otelz.com because the listing clearly advertised a free airport transfer. That pe...rk was the deciding factor for me, so I went ahead and confirmed the reservation. I also filled out the transfer information form as requested. However, as my travel date approache
I am a property owner. Otelz.com has not paid the accommodation fees that were already paid by the guest, even though we... issued an invoice. Many others in the Black Sea region are also experiencing the same issue. We had to file a lawsuit just to receive the money that the guest paid and that Otelz
For the past 10 days, I’ve been waiting for a response from Otelz regarding a support request I submitted. Every time I ...contact live support or the call center, I’m told that someone will get back to me “soon”—but no one ever does. It's always the same empty promise with zero follow-up. What’s wors
I booked a stay at Selge Beach Hotel through Otelz for my wife and two sons. A few days ago, I decided to add one more g...uest to the reservation and immediately contacted Otelz customer service to make the change. I called multiple times, explained my request in detail, and was told someone would get
I booked a vacation through Otelz.com, but now I need to cancel it. Unfortu...nately, due to an issue with my phone, I’ve lost access to both my reservat
I made a reservation through Otelz.com (Reservation No: 5495777) for a trip to Kumluca/Adrasan, taking advantage of thei...r early booking discounts back in February. Everything seemed fine—until just before our trip, when I contacted the hotel to confirm the details. To my shock, the hotel informed me
Dear Otelz Representative, I’m writing regarding my reservation (No. 5539871) dated June 1, 2025, which was canceled by... your team. I was immediately informed that the amount I paid would be refunded to my credit card. However, it has now been 16 days since the cancellation, and I still haven’t rece
I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reserv...ation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe
I made a hotel reservation via otelz.com in January 2025, and although Otelz.com confirmed the booking, when I contacted... the hotel's reservation desk, they said they couldn’t find any record of it. They later informed me that their contract with otelz.com had been terminated in early January 2025. T
I’ve been using Otelz in Turkey and was mostly satisfied with the service—until my digital wallet was unexpectedly block...ed without any notice. I have ₺20,000 in that wallet, and despite contacting customer service multiple times, no one has managed to offer a solution or even a clear explanation. Ev
On April 20, 2025, I made a reservation at Bella Pietra Alaçatı through Otelz.com, but despite providing my credit card ...details, the booking was canceled without any notification or email, with the reason being "invalid card number." As a result, my holiday reservation for June 5, 2025, was canceled
I made a hotel reservation in Egypt through Otelz.com and paid ₺6,500 (approx. $145 per night) 15 days in advance. Despi...te my early payment, Otelz never transferred the money to the hotel by the time I checked out. When my spouse and I arrived back at the hotel around 3 AM, exhausted from an evening
Two months ago, I booked and fully paid for a hotel reservation in Sharm El Sheikh through Otelz.com from Turkey. Everyt...hing appeared confirmed on their platform. But when we arrived at the hotel—after flying internationally from Turkey—we were shocked to hear that no reservation had been made in ou
On December 23, 2024, I booked a 2-night stay for two guests at Safranbolu Kanyon Vadi Hotel through the Otelz app, sche...duled for May 30–June 1, 2025. I paid in full nearly six months in advance. But on May 15, I received a call from Otelz claiming that the hotel had suffered flood damage and my re
I booked a hotel in Egypt through Otelz.com and received confirmation with reservation numbers 5528076 and 5528074. To b...e sure everything was in place, I called the hotel in advance and asked if they had received my reservation—they said no. I contacted Otelz customer service immediately, and they
I was contacted after writing a complaint about the bad experience I had due to reservation problems with Otelz.com, and... I was told that the issue would be resolved and I would receive a refund, but in the end, there was neither a solution nor a follow-up call. I waited for days, constantly checking
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I book...ed a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why
