I booked a more expensive room through Otelz.com because the listing clearly advertised a free airport transfer. That perk was the deciding factor for me, so I went ahead and confirmed the reservation. I also filled out the transfer information form as requested. However, as my travel date approached, I received no confirmation or contact regarding the transfer.
I called Otelz customer service and was told that transfers were not available in that region. If that’s the case, why was free transfer service explicitly advertised when choosing the room? I feel misled and deeply frustrated. I even booked my flight from a different airport because I believed a transfer would be provided—this change was based solely on the promise of that included service.
This false advertising not only caused inconvenience but also wasted my time and money. I’m now left with no airport transfer, added transportation costs, and a complete breakdown in trust. I demand that Otelz fulfill the transfer promise or compensate me appropriately for the misleading information and the trouble it caused.
I booked a hotel through Otelz, paying with my credit card as required. Later, I called the hotel to inform them of my late arrival, only to be told that the payment had been processed directly to them. How is this possible? Otelz clearly states on their website that no payment will be made to the ...
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
I made a reservation through Otelz.com (Reservation No: 5495777) for a trip to Kumluca/Adrasan, taking advantage of their early booking discounts back in February. Everything seemed fine—until just before our trip, when I contacted the hotel to confirm the details. To my shock, the hotel informed me...
Two months ago, I booked and fully paid for a hotel reservation in Sharm El Sheikh through Otelz.com from Turkey. Everything appeared confirmed on their platform. But when we arrived at the hotel—after flying internationally from Turkey—we were shocked to hear that no reservation had been made in ou...
On February 6, 2025, I made an early reservation through Otelz, trusting that my booking was secure. However, today I received an email stating my reservation was canceled without any prior notice. When I called customer service to ask why, they told me the hotel canceled it because their price was...
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