For the past 10 days, I’ve been waiting for a response from Otelz regarding a support request I submitted. Every time I contact live support or the call center, I’m told that someone will get back to me “soon”—but no one ever does. It's always the same empty promise with zero follow-up.
What’s worse is that everyone I speak to shifts responsibility to someone else. One agent says another department will handle it, then that department claims they’re just waiting on someone else. I’ve been told I’ll be called back, but not a single call or email has come through.
This is not how customer service should work. Otelz’s support system is clearly uncoordinated and unreliable. For a company in the hospitality business, failing to communicate or resolve basic issues shows a serious lack of professionalism.
I’m requesting an immediate and direct response to my case. Stop stalling and start taking responsibility. I deserve to be contacted and assisted without further delay.
I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe...
I booked a hotel through Otelz.com about 10 days ago, and I still haven't gotten my invoice. I’ve tried reaching out to their call center at 0850 333 0220 several times and also emailed f*****@otelz.com, but no one has gotten back to me about the issue. Whenever I reach out to them, the customer ser...
I booked a stay at Selge Beach Hotel through Otelz for my wife and two sons. A few days ago, I decided to add one more guest to the reservation and immediately contacted Otelz customer service to make the change. I called multiple times, explained my request in detail, and was told someone would get...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
Our business has been a loyal member of Otelz for over 10 years, but since October 18, 2024, we have not received any payments for our services. Multiple attempts to reach Otelz’s customer service have been completely unhelpful. Despite contacting the call center and our regional representative, no ...
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