I run a hotel in Dalaman, Muğla, and we're currently dealing with unpaid dues from Otelz dating back to 2024 and 2025. I want to share our frustrating experience and issue a strong warning about Otelz. We've called Otelz's support line countless times – probably over a hundred – to demand payment. Every single time, we're told they'll "inform accounting," and then they just hang up. Our hotel hasn't received a penny. When we finally got in touch with Ayhan, their regional representative for Muğla, the response was even more shocking: he bluntly told us that payment wouldn't be made and that pursuing legal action would be a waste of time, as the case would drag on forever. Because of this, we've decided to stop accepting any guests through Otelz. They simply aren't paying their dues to our hotel. To anyone considering booking through Otelz, I strongly advise against it. Don't use Otelz if you want to avoid being stranded or facing payment issues at the hotel reception.
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
I purchased an 8-day, 7-night holiday with Otelz at the end of September, including an airport transfer, under reservation number 5408996. The payment was deducted directly from my bank account. A few days later, I received a call from the hotel stating that the money had not been transferred. I con...
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai...
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