I am writing to report a serious issue regarding reservation number 1137-999-516 booked through Mytrip for round-trip fl...ights operated by Swiss and Australian Airlines. Not only was I unable to obtain a refund for my flight scheduled for 10:00 a.m. today, but I was also instructed to purchase an ad
On April 10, 2026, I purchased a ticket through Mytrip for a Sichuan Airlines flight on the Athens–Istanbul route. Late...r, because I realized I would not be able to travel, I requested cancellation of my ticket while fully accepting all cancellation penalties and deductions that applied to the fare
Through Mytrip, I purchased China Southern Airlines tickets for the Istanbul–Tokyo flight departing on June 4, 2026, at ...3:40 p.m., paying approximately $575 in total. However, because my wife’s passport still displayed her previous surname, airport staff informed us that we would not be allowed to
Through Mytrip, I purchased flexible round-trip airline tickets for two people on the Istanbul Airport–Bangkok route, wi...th departure on April 29 and return on May 5. I specifically chose flexible tickets because I wanted the ability to change my travel dates later by simply paying any applicable fa
On March 20, I purchased flight tickets for three people from Trabzon to Istanbul through Mytrip, paying approximately $...234 in total. Due to a change in my schedule, I wanted to cancel only my own ticket and requested a refund specifically for my portion. When I contacted Mytrip customer service, I
I purchased a flight ticket through Mytrip for my March 27, 2026 Bangkok–Istanbul flight with Air Arabia. I paid approxi...mately $406 for the ticket and also purchased an additional “flexible ticket” service through Mytrip. However, I was unable to use this flexible ticket benefit for this reservation
I purchased a ticket through Mytrip.com for a flight from Antalya to Bucharest, paying €220 for a flight that did not ac...tually exist. During the booking process and afterward, everything appeared normal, and the system acted as if the flight were valid and scheduled. However, when we arrived at the
I purchased a ticket through Mytrip.com for the Antalya–Bucharest route in the amount of €220, but the flight did not ac...tually exist. During and after the reservation process, everything appeared normal, and the system acted as if the flight was valid. However, when we arrived at the airport, we wer
I purchased a reservation through Mytrip for $914. Due to an error in selecting the date, I mistakenly chose Saturday, M...arch 21 instead of the following day. After realizing this, I initiated a cancellation request through their website within approximately 5 minutes. During the cancellation proces
I purchased a flight ticket via Mytrip on 30 December for Polish Airlines, with order number 1108-168-882, passenger nam...e Abiz Efe (ADT), booking reference Y2RITK, and ticket number 080 6056552759. Due to the rejection of my visa application, I initiated a refund request on 19 January. Although 8 bu
We purchased tickets through Mytrip for our flights scheduled on May 22, 2026. One of the connecting flights within this... itinerary was canceled. While part of the journey still appears to be valid, another segment has been canceled. To understand how to proceed and to find a solution, I called custo
A portion of the connecting Istanbul–Tokyo flight ticket we purchased through Mytrip with Air China has been canceled. W...e tried to contact Mytrip customer service to make arrangements regarding the segments that were not canceled. However, despite the phone ringing for 50 minutes on one occasion and
On December 19, 2025, I purchased a ticket through Mytrip for an Air Arabia flight from Sabiha Gökçen to Abu Dhabi sched...uled for January 13, 2026 at 12:10 AM. During the initial payment attempt, I received an email stating that the transaction had failed due to a bank issue, that the payment had not
In February 2025, I converted a flight ticket I had purchased through Mytrip into an open ticket, and I was given the ri...ght to use it until February 2026. However, today when I searched for an Istanbul–London flight through Skyscanner, Mytrip displayed a price of approximately $325 USD per person. W
On November 12, 2025, at 6:35 a.m., my Wizz Air flight that I purchased under the name Sema Ö*** was postponed to 1:05 p....m. without any explanation. When I tried to complete online check-in the night before the flight, the system did not allow it, and the email I received stated that I needed to con
I purchased a ticket through Mytrip for my Etihad Airways flight scheduled for January 7, 2026, at 2:00 p.m. I received ...an email from the airline informing me that the flight time had changed and that I was therefore eligible to change or cancel my ticket free of charge. However, despite contacting
My Air Cairo flight from Cairo to Istanbul, scheduled for November 22, 2025, was postponed to November 24 following an e...mail I received on October 13. This change seriously disrupted both my hotel reservation and my business plans. Since the new flight date does not suit my schedule, I requested a r
On September 18, 2025, I made a flight reservation through Mytrip from Denpasar, Bali to Manila with Scoot Airlines for ...November 13, 2025. During the booking process, I also purchased the cancellation and refund guarantee, for which I paid an additional ₺1,200+. The total payment was ₺12,548.77, mad
On September 19, 2025, at around 11:00 a.m. (U.S. time), I purchased round-trip flights from Istanbul to Athens (departi...ng October 8, returning October 11) for two passengers via the Mytrip.com app. Our reservation code is 1087-977-076, and the tickets were issued for J** H***** and spouse**. I paid
On September 18, 2025, I purchased a round-trip ticket from Sabiha Gökçen (SAW) to Skopje with Ajet Airlines through Myt...rip. During booking, I also paid an additional €8 fee for a window seat. However, when I completed my online check-in on September 17, despite selecting a window seat, I was assign
On September 8, 2025, I purchased round-trip flight tickets from Warsaw to Istanbul through Mytrip (Reservation No: 1080...-547-855). During checkout, I also purchased the cancellation protection plan, which is clearly listed on my invoice. Today, I attempted to cancel my flight through Mytrip.com, ex
On September 13, 2025, at 11:30 a.m., I tried to cancel my reservation (No: 1085-569-203) through Mytrip. LOT Airlines h...ad denied my boarding to Poland because I am a Russian citizen, so I needed to cancel my following Poland–Moldova flight booked through Mytrip. However, Mytrip repeatedly redirecte
On August 10, 2025, I purchased a Pegasus Airlines flight (PC3011) from Mersin–İzmir–Barcelona through Mytrip, which inc...luded the “Self-Transfer Guarantee.” My reservation reference is T95D78 and my order number is 1075-356-597. Due to a delay on the first leg (Mersin–İzmir), I missed the connectin
On 18.09.2025, I purchased a flight ticket from Osaka to Istanbul with AirChina through Mytrip, paying a total of ₺26,52...4.52 via credit card. Later, when I requested to cancel the ticket, I contacted both the live chat agent on their website and customer service directly. I was told that the airline
