Mytrip Fails to Process Refund After Visa Denial for Flight Ticket
I purchased a flight ticket via Mytrip on 30 December for Polish Airlines, with order number 1108-168-882, passenger name Abiz Efe (ADT), booking reference Y2RITK, and ticket number 080 6056552759. Due to the rejection of my visa application, I initiated a refund request on 19 January. Although 8 business days have passed since my refund request, no refund has been initiated for the amount of 16,150 Turkish Liras. During my communication with Mytrip customer service, I was informed that the refund must first be processed and approved by Polish Airlines so that Mytrip can transfer the refund to me. However, when I contacted Polish Airlines, I received written confirmation from their customer service that the agency has not contacted them in any way regarding a refund and that the ticket can be refunded directly by the agency without needing the airline’s permission. Thus, both parties are directing responsibility to each other, and as a customer, I am left without any solution, even though the ticket purchase was completed within minutes, while the refund has still not started after 8 business days. I request that the full amount of 16,150 Turkish Liras be refunded to my payment method immediately and that I be clearly informed about the process. If this issue is not resolved promptly, I will pursue my legal rights and submit complaints to the relevant consumer protection authorities and public platforms.
After a tough struggle lasting about three months, the payment dispute (chargeback) process I initiated through my bank resulted in my favor, and the full ticket price was refunded to me without any deductions. Throughout this process, despite having a legal right to a refund due to visa denial, I was delayed by Mytrip for a long time. Even though I contacted them repeatedly, the refund process was not carried out in a timely and transparent manner. As a result, I had to resort to filing a payment dispute to get my rights. The most important advice for consumers experiencing similar hardships is: Never give up and make sure to record all your communications in writing. Also, when sending an email to Mytrip, don't limit yourself to the company only. Adding business partners and relevant institutions in the CC field of your emails can be very effective for speeding up the process and having your request taken more seriously. In particular, including the reservation platform, the relevant airline, the parent company, and consumer protection agencies creates a significant pressure factor. When you are determined, documented, and patient about a cause you are right about, you can achieve results. I was able to get my money back this way; I hope this experience also guides other consumers facing similar issues.
